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RouteGenie · 4 hours ago

Associate Account Manager

Buffalo, NY

Full-time

Onsite

Entry Level

$60K/yr - $70K/yr

2+ years exp

RouteGenie is a modern software platform designed for medical transportation providers, aiming to streamline operations for its clients. They are seeking a customer-focused Associate Account Manager to build relationships, ensure customer satisfaction, and drive product adoption and retention.

Software

Responsibilities

Serve as the primary point of contact for assigned customer accounts, managing post-implementation relationships

Build and maintain strong, long-term relationships with key stakeholders at every level of the customer organization

Understand each customer’s business goals and challenges to help them maximize the value of the RouteGenie platform

Partner with internal teams (Support, Implementation, and Sales) to ensure seamless communication and execution of customer needs

Proactively identify opportunities for account growth, including upsell and cross-sell of additional RouteGenie products or features

Monitor account health metrics, usage patterns, and customer satisfaction to anticipate issues before they escalate

Manage renewal processes and ensure high customer retention rates

Advocate for customers internally, providing feedback to influence product development and process improvements

Conduct regular business reviews to communicate value, ROI, and new product enhancements

Qualification

Account managementCustomer successCRM toolsHealthcare technologyProject managementCustomer-first approachCommunication skillsPresentation skillsRelationship-buildingOrganizational skills