Jupiter Medical Center · 5 hours ago
Unified Comm Engineer
Jupiter, FL
Full-time
Onsite
Senior Level
7+ years expJupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. The Unified Communications Engineer role involves designing, deploying, supporting, and operating the Unified Communications Team, focusing on improving communication solutions within the healthcare environment.
Hospital & Health Care
Responsibilities
Development and management of an enterprise Mobile Device Management (MDM) program that encompasses enterprise owned assets and accommodates BYOD appropriately
Design, deployment, and management of enterprise voice communication utilizing VOIP and traditional PBX topologies to support growing organization communications needs
Participate in the design of communications solutions that support collaboration of clinical workers and improve care outcomes for the organization
Design, deploy, and manage conference room and meeting collaboration solutions that simplify collaboration and improve productivity
Contribute to the development and management of in-room patient entertainment and engagement solutions
Assume technical lead role in problem resolution and root cause analysis
Maintain a program for maintain highly reliable and readily available end-user mobility devices
Participate in the design and operation of resilient communications solutions that support incident/disaster response scenarios
Maintain a structure for ongoing tier3 resolution for all communications issues and problems
Identifying inefficiencies in the environment and seeking to address those with training, process changes, and the appropriate use of technology
Determining criticality of business issues, identifying business impact and escalating problems to upper management
Maintaining accurate and timely status updates on tickets
Assisting in creating and reviewing technical documentation, knowledge base, and user guides
Performing problem investigation, diagnosis, and root cause analysis with the goal of mitigating the risk of recurring issues
Performs other duties as assigned
Qualification
Required
Bachelor's degree in telecommunications or computer science related field or commensurate experience
Minimum 7 years UC Engineer experience, OR combination of a bachelor's degree in telecommunications, computer science or related field PLUS at least 3 years UC Engineer experience
Minimum 3 years working with healthcare providers, clinicians, and care delivery workers
Ability to manage and mentor communications analysts and technicians to work toward common enterprise communications goals
Demonstrative experience successfully utilizing complex enterprise network and telecommunications software and hardware
TCP/IP and Remote Access service experience required
Experience with VoIP networking and technical proficiency in LAN/WAN architectures
Experience deploying and supporting Unified Communications collaboration tools using integrated voice, video, and data architectures
Strong understanding of network monitoring tools and technologies
Experience with telecom/data carrier provisioning, billing, and troubleshooting procedures
Experience with collaboration conference room AV technology and solutions
Strong interpersonal communication and organization skills
A demonstrated track record of successful implementation of highly technical solutions
Demonstrated success deploying communication solutions in a healthcare setting
Ability to develop and maintain strong professional relationships with IT/Business teams as well as end users
Ability to work closely with the Business, Client Services and Desktop Engineering to continually improve the user experience
Design and deployment experience with conferencing and collaborative solutions, such as MS Teams and Zoom
Strong knowledge of Telecom technologies such as VoIP, telephone carriers and associated services, SIP trunking, etc
Knowledge of Microsoft AD, DNS, DHCP, Networking, Firewall technologies
Experience with PowerShell or other scripting tools
Familiarity with one or more Contact Center solutions, such as Avaya or Cisco
Broad Knowledge of Telecom Management, Monitoring and Provisioning Tools
Strong analytical skills, dedication, attention to detail and ability to excel under pressure
Ability to work well with others in a team-oriented environment
Ability to setup collaborative conferencing environments for executives and community stakeholders in support of the JMC mission
Preferred
Experience with Avaya, Vocera, Patient Keeper, and Microsoft Teams is strongly desired
Preferred vendor experience: Microsoft, AWS, Avaya, Cisco, AudioCodes, Polycom and Jabra/Plantronics
Preferred Certifications: Microsoft, Cisco, Avaya, Q-Sys and/or Crestron
Company
Jupiter Medical Center
Jupiter Medical Center is an independent and not-for-profit hospital that offers specialty concentrations in orthopedics and spine care.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amit Rastogi, MD, MHCM
President & Chief Executive Officer at Jupiter Medical Center
Dale Hocking
Vice President and Chief Financial Officer
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