Speaks Law Firm ยท 10 hours ago
Lead Case Manager - Personal Injury
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
3+ years expSpeaks Law Firm is seeking a highly motivated and detail-oriented Personal Injury Lead Case Manager (Paralegal) to join their Charlotte team. The role involves supervising a team of paralegals, managing case loads, and ensuring effective communication with clients and professionals in the personal injury domain.
ComplianceLegalProfessional Services
Responsibilities
Maintain timely and effective communication with colleagues, clients, and other professionals
Supervise a team of paralegals and balance clerks
Manage Charlotte office calendar to ensure proper coverage for client meetings and availability during office hours
Successfully manage a case load and support team in achieving case metrics and goals
Manage file count and file rotation within your team
Ensure routine client contact across all case files regarding updates, treatment, investigations, etc
Complete systematic file review of demand packages prepared by your team
Ensure and maintain updated lien and balance information in assigned files
Request and review client documents including medical records, bills, and health insurance liens
Understand subrogation and rule 414 payment/adjustments to review liens and balance sheets for accuracy
Provide consistent support, coaching, and corrective actions to ensure timely resolution of file issues within your team
Complete biweekly 1:1 meetings and annual performance reviews for direct reports
Collaborate with coworkers to improve processes by being solution oriented and operate with a mindset of continuous improvement
Track medical management, demand production, and case count for all files within your team
Other duties and tasks assigned by the Senior Leadership Team
Qualification
Required
Associate's degree or higher required
Minimum of three (3) years of experience as a paralegal in a personal injury law firm
Minimum of two (2) years of supervisory experience in a personal injury setting required
Familiarity with Medicare, Medicaid, and other health insurance portals
Passion for advocating for our clients required
Must be able to work on-site from 8:30am to 5:30pm Mon-Fri
Strong organizational skills and attention to detail
Professional work ethic and attention to detail
Intermediate to advanced computer skills
Ability to effectively communicate and collaborate with clients, senior leaders, and colleagues
Preferred
Paralegal certificate and/or bachelor's degree
Experience with Needles/Neos software
NC Notary Public
Benefits
Comprehensive benefits: medical, dental, vision, 401k, employer-paid life insurance
Paid time off and parental leave
A supportive, collaborative, and growth-oriented culture
Opportunities for professional development and advancement
Company
Speaks Law Firm
Speaks Law Firm PC offers legal services for personal injury and workers' compensation cases.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase