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Thorntons · 2 hours ago

Guest Service Representative (2pm-10pm)

Seattle, WA

Part-time

Onsite

New Grad, Entry Level

$21.30/hr - $21.30/hr

Thorntons is hiring part-time Guest Service Representatives at their AMPM located in Seattle. The role involves providing excellent guest service, maintaining brand standards, and ensuring a clean and stocked shopping experience for customers.

Food Production

Responsibilities

Delivers guest service with a “how may I help you” attitude. Looks for opportunities to delight guests and follows instructions from store management

Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems

Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery

Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required

Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies

Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis

Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program

Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions

Live Thorntons’ Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests

Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons’ Team Member Handbook

Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations

Perform additional duties as assigned

Qualification

Guest serviceFood safety certificationCash handlingSuggestive sellingTeamwork

Required

Availability to work 2pm-10pm

Delivers guest service with a 'how may I help you' attitude

Practice safe working habits that align with company safety rules

Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery

Prepare fresh food while meeting and maintaining food safety requirements and standards

Obtain necessary food safety and handling certifications as required

Follow all cash handling procedures as outlined in the Cash Handling Policy

Assure proper sale and accounting of money orders/lottery during shift

Accurately account for and document price overrides, store use of merchandise, voids, returns and waste

Ensure that Store Management is made aware of all sales, cash, or operating discrepancies

Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis

Use suggestive selling techniques to suggest items to Guests that complement their purchases

Encourage Guest participation in the Refreshing Rewards loyalty program

Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans

Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc

Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions

Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests

Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook

Embrace new company initiatives and technologies

Provide a craveable fresh food offering by maintaining PAR levels per store expectations

Perform additional duties as assigned

Preferred

Candidates that have held positions in industries such as convenience, restaurant (quick-service and fast casual), retail, and hospitality

Candidates that may be looking for their first job, reentering the workforce

Previous job titles such as Customer Service Representative, Cashier, Retail Sales Associate, Food Service, Crew Member, Shift Lead, Shift Supervisor, Assistant Manager, General Manager, Store Manager, and Restaurant Manager