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Ameristar Casino Hotel East Chicago · 9 hours ago

Front Desk & PBX Clerk

East Chicago, IN

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Ameristar Casino Hotel East Chicago is part of PENN Entertainment, a leading provider of integrated entertainment and casino gaming experiences. They are seeking a Front Desk & PBX Clerk to provide friendly and efficient service to guests, manage reservations, and assist with various hotel-related duties.

GamingLeisureVideo Games

Responsibilities

Provides friendly and efficient service to guests during check in/check out procedures

Makes and confirms reservations and assists guests with problems or questions

Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.)

Performs Front Desk, Call Center, and other hotel-related duties when necessary

Keeps Hotel Services Supervisor informed of any problems

If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner

Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations

Maximizes resort revenues by selling reservations based on predetermined rate strategies

Accurately enters all reservations into the computer system according to departmental policy and procedure

Provides information to guests regarding local services and events

Assists the Player Development team with all reservations and requests

Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort

Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures

Remains current on all casino activities and assists guests with all inquiries

Answers phone and assists with clerical tasks

Performs all other related and compatible duties as assigned

Qualification

Hotel Front Desk experienceOralInterpersonal skillsWritten communicationBasic math skillsProblem-solving skillsMeet deadlinesListening skillsTeam-oriented