Beth Israel Lahey Health · 2 weeks ago
Pathology Customer Service Rep
Beth Israel Deaconess Medical Center
Full-time
Onsite
New Grad, Entry Level
$19.50/hr - $26.24/hr
0+ years expBeth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people’s lives. The Pathology Customer Service Rep communicates daily with internal customers, providing clerical support and ensuring client needs are met through effective communication and customer service.
Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining
Responsibilities
Prints report copies and faxes and/or calls STAT results and requests by client. Enters written add-on test requests into the computer accurately and in a timely manner. Prints worksheets, troubleshoots problem specimens and contacts client regarding follow-up
Answers telephone promptly within 20 seconds. Serves as primary interface between the laboratory and all external clients. Answers and processes telephone calls in a polite and courteous manner when dealing with all customers, internal and external. Receives, documents, and follows though on all incoming and outgoing calls to Customer Service in a timely manner
Telephones and/or pages appropriate individuals, as necessary, and relays pertinent information or instructions. Communicates all client concerns and issues to the Clinical Supervisor or Clinical Manager
Ensures client's needs are met by answering all questions and concerns to the caller's satisfaction, rarely transferring the caller. Answers questions and provides information regarding laboratory services, test information and specimen requirements
Qualification
Required
High School diploma or GED required
0-1 years related work experience required
Basic familiarity with computers. Ability to navigate at a basic level within web-based applications
Preferred
Minimum typing skills of 40WPM with a 95% accuracy
Company
Beth Israel Lahey Health
Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Fields
Chief Clinical Officer and Executive Vice President
Recent News
Boston Globe
2025-11-24
Morningstar.com
2025-11-07
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