Spee Dee Delivery Service, Inc. ยท 9 hours ago
Customer Service Representative- St. Cloud, MN
St Cloud,MN,US
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrSpee Dee Delivery Service, Inc. is a family owned and operated company that has been providing delivery services since 1978. They are seeking a Customer Service Representative to receive, investigate, and respond to customer inquiries regarding shipments and service concerns.
Package/Freight Delivery
Responsibilities
Confer with customers via telephone or email in order to trace packages and arrange deliveries
Obtain details of customer complaints or compliments
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Act as a liaison between customers and drivers to resolve delivery issues
Communicate with the claims department and branch managers to resolve discrepancies
Retrieve manifests and other shipper information to aid the process of tracing shipments
Document and record mis-deliveries, follow-ups, and alternate delivery addresses
Perform other related duties as assigned
Qualification
Required
At least 18 years of age
Excellent verbal and written communication skills
Attention to detail and accuracy
Knowledge of basic computer skills
Professional telephone etiquette and good listening skills
Must be able to lift up to 15 pounds at times
Must be able to pass a criminal background check
Preferred
High school diploma or equivalent preferred
Customer service, administrative, or clerical experience preferred
Benefits
Health Insurance
Dental Insurance
Life Insurance
Paid Time Off (PTO)
Employee Assistance Program
401(k) Plan
Quarterly Bonuses
And more.
Company
Spee Dee Delivery Service, Inc.
Spee-Dee Delivery Service, Inc. is the undisputed leader in final mile delivery across the Midwest.
Founded in 1978
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase