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Metropolitan Veterinary Associates · 15 hours ago

Client Services Supervisor

Plymouth Meeting,PA,US

Full-time

Onsite

Mid, Senior Level

$27/hr - $29/hr

Metropolitan Veterinary Associates is seeking a Client Services Supervisor for their Hickory Veterinary and Specialty Hospital. In this role, you will lead the front desk team, focusing on client satisfaction and operational efficiency while fostering a compassionate and professional environment.

Health CareMedicalPetVeterinary

Growth Opportunities

Responsibilities

Supervise and support CSR team members, including assisting with onboarding, training, and day-to-day guidance

Monitor and track call-outs, tardiness, and time-off requests in coordination with HR and leadership

Assist with the hiring process, including interviewing and onboarding new team members

Conduct regular performance check-ins and annual appraisals while supporting team development and growth

Address and resolve client concerns with empathy and professionalism, ensuring a positive experience

Manage online client reviews and monitor the hospital’s general email inbox, ensuring timely and professional responses

Serve as a liaison between the CSR team and hospital leadership to foster open communication and collaboration

Identify and escalate team concerns, protocol deviations, or inefficiencies to management and assist in implementing solutions

Support a positive team culture through active listening, respectful communication, and continuous feedback

Qualification

Veterinary experienceSupervisory skillsOutstanding client serviceEmergency/Specialty experienceCommunication skillsInterpersonal skillsConflict resolutionOrganization skillsAttention to detailTeam-oriented attitude