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The Hartford · 2 hours ago

Customer Service Representative, Remote

United States

Full-time

Remote

New Grad, Entry Level

$43K/yr - $64K/yr

The Hartford is an insurance company dedicated to making a difference and providing opportunities for career growth. As a Customer Service Specialist, you will support policyholders with their insurance questions, policy changes, and billing needs, ensuring an exceptional customer experience.

Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance

Responsibilities

Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand

Provide Exceptional Customer Service experience to our policyholders in every interaction

Handling inbound telephone calls from customers with questions or servicing needs related to their home, auto policies and/or billing

Initiate claims according to claims best practices and assist with existing claim inquiries

Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisals, and organizing car rental where appropriate

Promote digital self service capabilities

Utilize multiple computer applications with accuracy

Required to commit to the training and work schedule

Have a dedicated workspace free from distractions during work and training hours

Qualification

Customer service experienceVerbal communicationWritten communicationWindows environmentProblem solvingCritical thinkingAttention to detailMultitaskingBilingual (Spanish/English)Collaborative environment