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Solugenix · 1 hour ago

IT Support Analyst

Boston, MA

Full-time

Hybrid

Mid Level

$70K/yr - $85K/yr

3+ years exp

Solugenix is a leader in IT services, delivering cutting-edge technology solutions. The IT Support Analyst provides comprehensive technology support to attorneys and staff, acting as the first point of contact for IT-related issues and ensuring seamless operations in a fast-paced environment.

ConsultingInformation TechnologyStaffing Agency

H1B Sponsor Likely

Responsibilities

Serve as the primary contact for IT support through phone, email, and ticketing systems

This role is largely remote, with occasional in-office requirements to provide coverage for local onsite IT Analysts. Flexibility to commute to the office when needed is essential

Provide timely and professional troubleshooting for desktops, laptops, mobile devices, printers, conferencing technology, and network connectivity

Support applications including, Microsoft 365, Teams, Zoom, Citrix, VPN, and legal-specific tools (iManage, Intapp)

Deliver high-touch, "white gloveΓÇ¥ support to executive staff, ensuring minimal disruption to client work

Set up, configure, and maintain equipment for new hires, office moves, and guests; assist with AV and conference room technology

Document all work performed in the ticketing system and contribute to the Knowledge Base with accurate, up-to-date articles

Maintain and track IT assets, peripherals, and loaner equipment to support ongoing operations

Collaborate with IT colleagues to escalate complex issues while maintaining ownership until resolution

Provide after-hours or on-call support as required to meet business and client demands

Qualification

IT support experienceWindows 10/11Microsoft 365Legal applicationsCitrixVPN technologiesCustomer service orientationProfessionalismCommunication skillsProblem-solving skillsWork independentlyConfidentiality

Required

3+ years of IT support experience in a law firm or Financial Services environment

Strong knowledge of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN technologies

Familiarity with legal applications such as iManage and Intapp

Flexibility to work extended hours or weekends as business needs require

Strong communication skills- both written and verbal

Must have strong tenure or longevity track record in employment history

Excellent problem-solving skills with the ability to resolve issues under pressure

Strong customer service orientation with outstanding communication skills

Ability to work independently and collaboratively while maintaining professionalism and confidentiality

Must have a broad and adaptable technical skill set with the ability to learn quickly

Able to communicate and explain technical issues to non-technical users

Maintain discretion and judgement when handling sensitive information

Able to work effectively with colleagues across IT and other business units

Preferred

3+ years of IT support experience in a law firm

Company

Solugenix

Glassdoor3.6

Solugenix is a leading IT services and staffing firm providing IT service management, support center services and more.

Founded in 1969

Irvine, California, USA

1001-5000 employees

https://www.solugenix.com/

H1B Sponsorship

Solugenix has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (41)

2024 (22)

2023 (23)

2022 (10)

2021 (20)

2020 (16)