TROY Group, Inc. ยท 2 hours ago
Customer Service Representative - Whg
Wheeling, WV
Full-time
Onsite
Entry, Mid Level
2+ years expTROY Group, Inc. is focused on delivering a frictionless service experience to drive customer retention and revenue growth. The Customer Service Representative will manage the full customer lifecycle, ensuring accuracy and proactive communication across various channels.
PrintingSecuritySoftware
Responsibilities
Process customer orders, returns, and change requests with precision and urgency
Respond to product, pricing, and order status inquiries within defined service level agreements
Prepare and issue customer quotations and warranty renewals
Validate product availability, freight rates, and delivery timelines before confirming orders
Collaborate cross-functionally with Operations, Sales, and Product Management to resolve complex customer issues
Identify upselling and cross-selling opportunities through consultative engagement
Capture and escalate recurring customer pain points to improve process efficiency
Maintain accurate CRM and ERP data for all customer transactions and communications
Support continuous improvement initiatives related to customer experience, order accuracy, and response time
Qualification
Required
Minimum 2 years of B2B customer service or inside sales experience
Strong attention to detail and commitment to service excellence
Proficiency in Microsoft Office and familiarity with ERP, CRM, & OLS platforms (e.g., NetSuite, HubSpot, Shopify)
Excellent verbal and written communication skills
Demonstrated ability to prioritize, multitask, and perform under pressure in a fast-paced environment
Team-oriented mindset with a bias for accountability and follow-through
Company
TROY Group, Inc.
We are a worldwide leader of personalized, on demand, layered security for checks and printed documents.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-07-22IPO
Recent News
2025-04-05
2025-02-16
Company data provided by crunchbase