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Tucows · 2 hours ago

Supervisor - Field Operations

Memphis, TN

Full-time

Onsite

Mid, Senior Level

$65K/yr - $75K/yr

3+ years exp

Tucows is a leading fiber Internet provider in the United States, and they are seeking a Supervisor - Field Operations to lead a team of technicians responsible for customer installations. The role involves managing performance metrics, mentoring staff, and ensuring high standards of customer satisfaction.

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Comp. & Benefits

Responsibilities

Manage and be accountable to predetermined metrics

Mentor a team performing local customer drops

Ensure availability of install and drop crew is accounted for in workforce management

Liaising with other field teams to report drops are ready for installation as scheduled

Assisting in scheduling the install and drop crew with workforce management

Driving accountability within the drop crew to ensure timely and cost-effective work is performed

Ensuring all work orders are completed

Providing quick response, communication and resolution of utilities cut in error

Inspect and approve vendor invoices related to locate and drop charges

Participate in developing and refining MSAs with vendor partners

Work with inventory management to ensure the proper inventory levels are on hand or ordered per forecasted production

Qualification

Fiber networks knowledgeFTTx installation practicesTeam managementCustomer service best practicesVendor managementProblem solvingEntrepreneurial spiritPerformance managementProficient computer skillsEffective communicationAttention to detail