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T-Mobile · 10 hours ago

New Hire Trainer

United States

Full-time

Remote

Entry, Mid Level

$21.63/hr - $26.44/hr

2+ years exp

T-Mobile is seeking a New Hire Trainer to lead the development of their frontline sales team. In this role, you’ll design and deliver engaging training sessions to equip new hires with the necessary skills and knowledge for success in a dynamic retail environment.

InternetMobileTelecommunicationsWireless

Responsibilities

Facilitate all new hire training sessions across the company

Partner with HR to ensure onboarding logistics are complete and classes are ready

Provide detailed performance feedback to Regional Sales Managers (RSMs) and Unit Managers (UMs)

Keep training materials up to date with the latest T-Mobile updates

Monitor and report on new hire progress in Magenta U LEARN

Ensure accurate coding of new hires in T-Mobile’s provisioning tools

Reinforce the importance of timekeeping and support compliance

Develop and administer quizzes and final assessments

Communicate T-Mobile priority training updates during sessions

Support leadership with additional tasks as needed

Qualification

Training methodsAdult learning principlesPublic speakingRetail Store ManagementLearning platformsProfessionalismGBRAND energyOrganizational skillsCommunication skills

Required

Strong understanding of training methods and adult learning principles

Minimum of 2 years of recent Retail Store Manager experience required

Excellent communication and facilitation skills: Public Speaking Experience Required – 90% of this role will be presenting in front of an audience

High attention to detail and organizational skills

Experience with learning platforms and reporting tools

Must be available to support the Pacific Time (PT) and Mountain Time (MT) zones

Preferred

2+ years of Facilitator experience preferred

T-Mobile Sales Experience/Knowledge a huge plus

Professionalism and GBRAND energy

Company

T-Mobile

Glassdoor3.7

T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.

Founded in 1994

Bellevue, Washington, USA

10001+ employees