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Luminis Health · 1 hour ago

Patient Access Coordinator

Lanham, MD

Full-time

Onsite

New Grad, Entry Level

$19/hr - $25/hr

0+ years exp

Luminis Health is dedicated to providing exceptional patient care and operational efficiency. The Patient Access Coordinator role focuses on facilitating patient experiences, ensuring compliance with regulations, and delivering outstanding customer service during patient registration and financial communication processes.

Health CareMedicalNon Profit

Responsibilities

Greet patients and visitors courteously, always maintaining empathy and professionalism

Accurately identify patients in the Master Patient Index to reduce erroneous duplicate medical records, maintaining a 98% accuracy rate in medical record creation

Update demographics per legal identification

Verify the information on armbands before placing them on patients

Explain all required documents verbally, obtain signatures appropriately, and document any inability to obtain signatures correctly, including immediate scanning into EMR, per process

Process all ‘unable to sign’ consents per process, including following legal algorithms to research and communicate with patient contacts to obtain appropriate surrogate; escalate to next steps (Care Management) when unable to find surrogate

Conduct face-to-face interviews to accurately obtain and process patient demographic and financial information, maintaining a minimum accuracy rate of 97% for error-free registrations

Process and act on Real-Time Eligibility (RTE) messages, including adding, terminating, and correcting coverages

Identify all true self-pay patients accurately and forward to Medicaid eligibility and application staff, ensuring only true self-pay patients are screened

Scan all required documents into patient records and place HAR notes on accounts when necessary

Identify and resolve insurance verification issues, informing patients of available options, including financial assistance

Ensure all patients receive necessary regulatory information and enter appropriate documentation in the EMR (e.g., HIPAA, Patient Rights Brochure, IMM, NOOS, ABN, etc.)

Explain hospital policies, procedures, and financial responsibilities to patients and their families, providing excellent customer service

Communicate financial responsibilities to patients and collect funds accordingly

Make referrals to Charity Care and Medical Assistance when needed

Independently prioritize PAC workflow, including work queue management, patient registrations, insurance verification, and other assigned tasks to meet personal performance and productivity metrics within department deadlines

Identify and correct errors in accounts using appropriate tools

Answer and direct incoming and external calls promptly

Schedule appointments, surgeries, and other medical procedures according to patient and provider preferences

Verify insurance coverage and obtain pre-authorizations as needed

Assist with training new staff following all processes and procedures in the training program

Act in a Shift Coordinator role as needed and assigned under the direction of the Supervisor

Attend all departmental staff meetings and stay current with departmental updates

Read and respond to emails during each shift

Attend all required in-person training/in-services and complete all educational assignments within the required timeframe

Adhere to hospital policies and procedures, including timely arrival, minimal absences, appropriate attire, readiness for work, and minimal personal electronic usage

Adhere to the RISE values. Contribute to a positive work environment that promotes teamwork, collaboration, professionalism, and continuous improvement

Contact physician offices for patient care orders and seek faxed orders when necessary

Communicate with Nursing and EVS regarding bed placements and discharges for inpatients

Communicate with Discharge Planning when demographic or insurance changes are made for patient registrations

Conduct bed assignment duties accurately and quickly

Interview patients face-to-face or by phone to obtain registration information

Perform other duties as assigned by the Director, Manager, or Supervisor

Qualification

Patient registration protocolsInsurance verificationElectronic health recordsCertified Patient Access SpecialistCommunication skillsCompassionate attitudeWorkflow managementAttention to detailTeam collaboration

Required

High School Diploma

Minimum 8 months in patient access role

Excellent communication and interpersonal skills

Strong attention to detail and accuracy

Proficiency with computer systems and electronic health records

Ability to work independently and collaboratively in a fast-paced environment

Compassionate attitude and a commitment to providing exceptional patient care

Certified Patient Access Specialist (CPAS): External Candidates: Must obtain within 4 months of employment; Internal Candidate: CPAS obtained as part of initial 8 months of employment