Sutherland · 2 hours ago
Customer Service Representative- Mortgage Servicing
Tulsa, OK
Full-time
Onsite
Entry Level
1+ years expSutherland Mortgage Services Inc. is a premier nationwide provider of end-to-end mortgage solutions. They are seeking Mortgage Servicing Customer Service Representatives to assist borrowers with their mortgage servicing needs, providing support through various customer inquiries and payment resolutions.
AnalyticsArtificial Intelligence (AI)ConsultingInformation ServicesInformation TechnologyOutsourcing
Responsibilities
Demographic changes (e.g., address, name, email, authorized to speak with)
Answering collection calls originated by customer ("Inbound") and originate phone calls to borrowers’ residence and place of business on LiveVox software ("Outbound") for the purpose of using real time payment methods (i.e. Speedpay) and other loss mitigation alternatives to resolve delinquency and/or a loss mitigation status call
Statement inquiries and requests
Phone payments and inquiries
Extensions
Due date changes
Bankruptcy/foreclosure
Account credit history review
Complaint handling
Collections
Account cure and liquidation negotiations (e.g., extension, payment options)
Payoffs, escrow, document requests, account status, billing inquiries, and web support
Respond to customer inquiries regarding their mortgage loans primarily via Servicer’s customer service telephone lines
Service customers by answering and listening to their phone calls regarding their mortgage loan, identifying the reason for the phone call and provide the customer with an appropriate response
Utilize Servicer-provided scripted materials to provide solutions to customers
Follow-ups with customers with escalated issues or requesting a call back
Escalate matters to appropriate members of the team as needed
Follow the procedures, related materials, and other instructions for customer password resets as provided by Servicer and to accept calls from mortgage servicing customers and manage these calls through completion
Qualification
Required
At least 1+ years customer service experience
Experience in working with people on different levels
Strong communication skills, verbal and written
Excellent mortgage skills and knowledge
Strong time management skills
Candidates should be open to flexible scheduling options and the ability to adapt/change as needed
Preferred
Experience with MSP as asset
Company
Sutherland
Sutherland is a digital transformation company that provides business process and technology management services.
10001+ employees
H1B Sponsorship
Sutherland has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (1)
2022 (5)
2021 (7)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$330MKey Investors
TPGOak Investment Partners
2014-10-15Secondary Market· $300M
2004-03-23Private Equity· $30M
Leadership Team
James S. Lusk
Executive Vice President and CFO
Robert Moore
Vice President - Transition and Transformation
Recent News
Business Standard India
2025-12-29
MarketScreener
2025-12-17
Company data provided by crunchbase