Apex Water and Process ยท 2 hours ago
Field Service Representative
Harrisburg, PA
Full-time
Onsite
New Grad, Entry LevelApex Water and Process is a trusted leader in water and process management, delivering integrated solutions to help industries optimize sustainability. The Field Service Representative will provide technical support and guidance to clients in the water treatment industry, ensuring customer satisfaction and contributing to the success of the field sales and service team.
Chemicals
Responsibilities
Project professional image of the Company through positive attitude and punctual and reliable attendance
Adhere to all Company policies, including safety and quality policies and applicable Standard Operating Procedures (SOPs)
Keep vehicle in good operating condition and keep up with recommended maintenance as needed
Follow all legal safety regulations, as well as procedures set forth by both Company and customers
Participate in delivery and installation of systems at customer sites
Work onsite at customer locations to provide routine, day-to-day service to determine water treatment program is operating within optimal ranges and document findings in detailed reports
Local travel is expected and ongoing; travel approximately 5% outside assigned region
Maintain professional and technical knowledge to provide sound water treatment recommendations to customers
Manage and place orders, track inventory and usage of product at each site, and serve as the general face of Apex to assigned customer base
Send service reports to Account Manager for each site visited
Send monthly rollup reports to Account Manager highlighting key points for each site
Adhere to and support all safety policies and guidelines
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent
Mechanical and technical aptitude
Hands-on experience in industrial/commercial mechanical trades (e.g., HVAC, plumbing, electrical, welding, facility maintenance, or related trade)
Ability and willingness to use a hands-on approach to troubleshoot equipment issues and perform technical repairs, such as pump rebuilds
Strong communication and customer service skills with the ability to explain technical concepts to non-technical clients and stakeholders
Valid driver's license
Ability to lift up to 50 lbs
Ability and willingness to physically provide service at customer facilities within a wide range of environments, including hot, loud industrial facilities as well as outdoor environments that may include exposure to sun, rain, wind, or other weather conditions
Commitment to supporting customers, which may include occasional availability after standard business hours (typically via phone) for urgent needs
Ability to pass a respirator fit test and wear a half-or full-face respirator
Minimal overnight travel may be required
Preferred
Past work experience in technical service in industrial water treatment or specialty chemicals industry, including knowledge of water treatment systems, such as filtration, disinfection and chemical dosing
Working knowledge of cooling tower systems, steam generation, and chilled/hot/process water closed-loop systems
Past experience operating and supporting reverse osmosis and other equipment systems
Familiarity with water treatment industry regulations and standards
Advanced certifications or training in water treatment technologies
Bachelor's degree in Chemistry, Chemical Engineering, or other relevant field of study
Benefits
Extensive training
Real-world field experience
Long-term opportunities for advancement
Robust benefits package
Paid time off from day one
Company
Apex Water and Process
Apex, the trusted leader in water and process management, delivers integrated water and process solutions that empower agricultural, commercial, and industrial customers across the U.S.
Founded in 2023
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase