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ABNB Federal Credit Union · 6 hours ago

Collector

Chesapeake,VA,US

Full-time

Onsite

Entry Level

1+ years exp

ABNB Federal Credit Union is dedicated to being the best place you will ever work, offering comprehensive employee benefits. The Collector role involves collecting on past due accounts through various communication methods and maintaining accurate records of collection activities.

AccountingCreditFinanceFinancial ServicesPrepaid Cards

Responsibilities

Contacts delinquent accounts by phone, electronic sources, and mail; takes appropriate action to bring accounts current

Analyzes financial situation of delinquent borrowers and makes recommendations to management to repossess collateral when other arrangements to bring the loan current are unsuccessful

Maintains accurate files and reports on all collection activity

Reviews accounts for appropriate programs to assist the member in maintaining a current status

Performs other job-related duties as assigned

Qualification

Collections knowledgeInterpersonal skillsMicrosoft Office SuiteTime managementPC operation

Required

High School Diploma or equivalent

One to three years of similar or related experience

Possess knowledge in collections to include operations, policies, and procedures

Excellent interpersonal skills to communicate effectively with members and employees in person, through electronic communication, and over the phone

Must be able to operate a PC and related office equipment with speed and accuracy

Ability to manage time and keep organized while meeting various metrics

Physical qualifications include sitting at a computer/workstation for extended periods of time while wearing a headset to communicate with members telephonically

Ability to lift/carry up to 10 pounds