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Harmons Grocery · 4 hours ago

Assistant eShop Manager

3520 Pioneer Pkwy, Santa Clara, UT 84765, USA

Full-time

Onsite

New Grad, Entry Level

$19.50/hr - $21/hr

Harmons Grocery is a well-known grocery store chain, and they are seeking an Assistant eShop Manager to enhance their online grocery shopping experience. This role involves accurately selecting and packing groceries ordered online, providing exceptional customer service, and assisting the eShop Manager in daily operations.

E-CommerceGrocery

Responsibilities

Follows established departmental and store policies and procedures

Receive and check incoming eShop orders

Assemble orders as necessary to match individual eShop invoices

Review and inspect orders ensuring that the correct specifications have been met

Confirms pricing accuracy and signage for all products, paying particular attention to ad items

Provide customer support efforts by using product knowledge

Constantly be in touch with the daily updates and requirements of the customers

Helps ensure product descriptions are accurate by communicating opportunities to support team

Increase traffic to the website and strengthen Harmons’ customer loyalty

Contacts customers to clarify requests

Shop a minimum of 100 units per hour

Multitask by shopping for multiple orders at the same time

Label temperature-controlled products correctly and store in the correct bags to ensure food safety

Ensure customers receive all items by scanning each label before placing in customers’ vehicles

Teaches, mentors, and educates associates to help them be successful members of the eShop team

Provide continuous improvement to website conversations and customer engagement

Assists as needed to ensure the success of eShop department as a whole

Qualification

Customer supportMicrosoft OfficeInternet technologyAttention to detailEmpathyInterpersonal skillsCommunication skillsOrganizational skillsIntegrityPositive attitude

Required

High school diploma or equivalent GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities

Working knowledge of computers including Microsoft Office

Excellent interpersonal and communication skills are essential

Ability to interpret policies and procedures

Working knowledge of internet technology

Basic math and organizational skills

Demonstrate verbal and written communication skills

Must enjoy working with and handling grocery products

Great attention to detail with accuracy

Able to work efficiently in a fast-paced environment

Ability to clearly understand and respond appropriately to the issues that customers present

Ability to demonstrate empathy and prioritize customers issues

Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons' mission and commitment to working collaboratively

Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused, and consistent