Eurofins PSS Insourcing Solutions · 2 hours ago
Labside Computing IT Analyst
Kalamazoo, MI
Full-time
Onsite
Mid Level
3+ years expEurofins PSS Insourcing Solutions is an international life sciences company that focuses on analytical testing services. The Labside Computing IT Analyst will provide advanced support for laboratory instrument software, troubleshoot technical issues, and ensure compliance with operating standards.
Biotechnology
Responsibilities
Works independently and within a cross functional highly collaborative team environment to provide advanced support and troubleshooting on a wide range of laboratory instrument-associated software packages
Troubleshoots hardware and software issues, installs and configures new equipment, instrument-related software applications and version updates while ensuring both vendor and company-internal computer operating standards are met
Creates/updates problem tracking records
Monitors the installation of operating system and application security patches. Ensures security configurations are met and properly maintained
Configures and monitors backup and recovery software for all complex and critical systems
Builds various testing and monitoring utilities using Powershell and command line scripting
Sustains strong relationships with scientists and instrument support engineers to track, understand and resolve their technical issues
Drives ownership of user issues: monitors progress and keeps user informed of resolution through final solution
Assist scientific personnel with the evaluation and implementation of new/adjacent laboratory technologies
Adhere to all GxP compliance requirements and provides technical input for department SOP development
Adhere to safety protocols, regulatory requirements, and standard operating procedures related to working in laboratory settings and the care and maintenance of computing and networking hardware
Qualification
Required
Bachelor's degree (or equivalent experience) in computer science or a bachelor's degree (or equivalent experience) in chemistry, biochemistry, biology, physics or related discipline with an associated educational or employment-based skillset in computer hardware and software
3-5 years or equivalent of advanced IT support work experience in a highly complex R&D environment
Experience in following standard PC build processes for new and/or restorative installations of PC systems using disk imaging software
Able to navigate and make modifications to the Windows Registry
Knows instrumentation hardware and communication standards (e.g. NI-488.2 and NI-DAQ)
Has working knowledge of the principles and concepts of lab PC and peripheral hardware support
Highly competent in TCP/IP wired and wireless network fundamentals
Excellent problem-solving skills and attention to detail
Ability to shift work and focus with little notice when priorities change
Ability to prioritize work with little supervision and is able to multi-task
Ability to work independently and as part of a multidisciplinary team
Strong desire and commitment to provide excellent support to scientific and lab operations personnel and other internal team members
Excellent communication skills to interact with internal teams and external vendors
Ability to understand and consistently follow safety protocols and standard operating procedures
Ability to travel up to 5% of the time
Ability to lift heavy equipment up to 50 lbs
Preferred
Advanced technical knowledge with hands on experience supporting several types of lab instrumentation software platforms, including but not limited to LC/MS systems, DNA analysis, digital microscopes, UV plate readers, HVAC and robotic/automation systems
Experience installing and maintaining GxP-validated systems
Can work in loosely defined-problem-solving situations within own work group/team and external departments
Benefits
Work-life balance
Competitive benefits package
Company
Eurofins PSS Insourcing Solutions
Welcome to Eurofins Professional Scientific Services® (PSS), where we redefine industry norms in insourcing solutions, creating unparalleled value for both our dedicated employees and esteemed clients.
1001-5000 employees
H1B Sponsorship
Eurofins PSS Insourcing Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (48)
2023 (43)
2022 (46)
2021 (50)
2020 (17)
Funding
Current Stage
Late StageCompany data provided by crunchbase