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Jushi Holdings Inc. · 2 hours ago

Customer Care Consultant

Mansfield, OH

Part-time

Onsite

New Grad, Entry Level

Jushi Holdings Inc. is shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. They are seeking a Customer Care Consultant whose mission is to deliver exceptional customer and patient service while educating clients and providing support. The role involves conducting customer phone support, maintaining store organization, and ensuring compliance with company policies and regulations.

Retail

Responsibilities

Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism

Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns

Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available

Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests

Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance

Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing

Operate cash register, computer-based POS system, and cash drawer

Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines

All other job duties as assigned

Qualification

Customer serviceComputer skillsBilingual in SpanishMulti-taskingTeamwork

Required

High School diploma or General Education Development (GED) required

Excellent computer, language and reasoning skills

Excellent multi-tasking skills over the phone

Occasionally requires local travel, as needed

Constantly perform desk-based computer tasks

Frequently sitting

Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds

Occasionally Twist/bend/stoop/squat, kneel/crawl