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B&Q · 9 hours ago

Service Team Manager

Western Avenue

Full-time, Part-time

Onsite

Mid Level

B&Q is a leading home improvement retailer, and they are seeking a Service Team Manager to lead and inspire the checkout team. The role focuses on shaping the customer experience through exceptional service and creating a high-performing team to support sales growth.

Home ImprovementHome ServicesReal EstateRetail

Responsibilities

You’ll lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads

Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team

Oversee safety, security & compliance routines across the store through your shift lead team

Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service

Qualification

Customer Service ExcellenceTeam LeadershipEmotional IntelligenceProblem SolvingDiversityInclusion

Required

Lead and inspire the checkout team to shape the customer experience through exceptional service

Create a truly inclusive high performing team to deliver an exceptional journey for every customer

Driven by a passion to create true brand loyalty to support future sales growth

Oversee safety, security & compliance routines across the store through your shift lead team

Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service

Obsessed about our customers and listening to them

Objective and can slow down and really look at things with a clear view i.e. reviewing safety compliance

Strong emotional intelligence and thrive in influencing others

Love to problem solve and can take others with you

Confident to agitate when needed and deliver feedback to all audiences

Benefits

Award-winning pension scheme

Company Bonus Scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits and lots more

Company

B&Q

Glassdoor3.4

B&Q are the UK’s leading home improvement and garden living retailer with over 300 stores and our Store Support Office in Southampton. It is a sub-organization of Kingfisher.

Founded in 1969