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SPL · 2 hours ago

Client Account Manager – Environmental Lab Services

Reading, PA

Full-time

Onsite

Mid Level

3+ years exp

SPL is seeking a highly organized Client Account Manager to oversee client projects and ensure timely, accurate, and compliant service delivery. In this role, you will serve as a primary liaison between clients and internal teams, coordinating projects and managing documentation to support essential environmental operations.

AnalyticsEnergyEnvironmental ConsultingField SupportMechanical EngineeringOil and GasTest and Measurement

Diversity & Inclusion

No H1B

Responsibilities

Serve as the primary point of contact for assigned clients, ensuring timely and professional communication

Manage client setup in LIMS, CRM, and related systems

Coordinate sample workflows and deliverables across field teams, laboratory teams, and internal groups

Review work orders for accuracy and ensure proper project setup and documentation

Conduct final review and release of reports, invoices, EDDs, and other deliverables

Deliver accurate, complete client outputs—including supplies, pickups, reports, and data—within required turnaround times (TAT)

Notify clients of results exceeding regulatory limits within one (1) hour of LIMS review

Ensure alignment with client-specific regulatory programs, analytical methods, and reporting requirements

Maintain working knowledge of laboratory methods, accreditation requirements, QA/QC standards, and subcontractor capabilities

Support onboarding, planning meetings, site visits, and laboratory tours

Communicate project needs, issues, and updates between clients and internal teams

Assist with shared Client Services activities and provide coverage during peak workloads or absences

Contribute to process improvement initiatives and internal project teams

Perform other duties as assigned

Qualification

Client service experienceLaboratory Information Management System (LIMS)Project management experienceCustomer Relationship Management (CRM)Microsoft OfficeQuickbooksOrganizational skillsCommunication skillsAttention to detail