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Quantum Health · 2 hours ago

Sr Client Success Executive-Strategic Accounts

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Quantum Health is a privately-owned healthcare navigation organization dedicated to simplifying healthcare for its members. The Sr Client Success Executive, Strategic Accounts is responsible for managing client relationships, ensuring client satisfaction and retention, and driving revenue growth through renewals and upselling additional services.

Health CareHospitalMedical Device

Responsibilities

Client Value Realization: Work closely with clients to understand their business objectives and ensure the company’s product or service delivers measurable value aligned with their goals

Client Relationship Management: Serve as the primary point of contact for key accounts, managing day-to-day communications and ensuring strong relationships with client stakeholders at all levels

Onboarding & Adoption: Lead clients through the onboarding process and drive product/service adoption by providing training, best practices, and ongoing support tailored to their specific needs

These activities will ensure the clients and consultants consider the Client Executive IV a thought partner and trusted advisor

The Client Executive IV is responsible/accountable for retention of assigned clients and revenue

Client Growth & Upselling: Identify opportunities for account growth, including upselling additional services, cross-selling complementary products, and recommending new solutions that enhance client success and increase revenue

Retention & Renewal Management: Proactively manage client renewals, minimizing churn through ongoing engagement and demonstrating continuous value

Client Health Monitoring: Regularly track and assess client health, using data and insights to identify risks and opportunities for deeper engagement and growth

Strategic Account Planning: Develop and execute client success plans that align with client goals and foster long-term partnerships, driving retention and growth within assigned accounts

Performance Metrics & Reporting: Monitor key success metrics such as adoption rates, client satisfaction scores (NPS/CSAT), and revenue growth. Regularly report progress and outcomes to both clients and internal stakeholders

Issue Resolution: Act as a trusted advisor and advocate for the client, ensuring any issues or concerns are addressed swiftly and effectively, coordinating with internal teams as necessary

Cross-functional Collaboration: Work closely with Sales, Product, Marketing, and Support teams to ensure a seamless client experience and identify opportunities for improvement or innovation in the client journey and regularly engage with executive leadership to provide insights, align on strategic priorities, and drive organizational support for key initiatives

Client Feedback & Product Improvement: Collect and relay client feedback to internal teams, providing insights to improve product offerings, services, and overall client experience

Act as the primary client liaison within Quantum Health’s operations

Work with the dedicated implementation team to successfully onboard new clients

Resolve escalated operations issues and implementing changes to prevent repeated issues

Convey clients’ strategic goals within the Quantum Health organization. Develop a plan and working cross-functionally to ensure successful execution

Manage operational deliverables, based on client needs, to ensure client and Quantum success

Update and maintain Quantum Health’s CRM for strong articulation of client health, status and overall management

All other duties as assigned

Qualification

Client Relationship ManagementAccount Growth & UpsellingHealth Insurance ExperienceCRM Software ExperienceAnalytical SkillsPC SkillsNegotiation SkillsPresentation SkillsVerbal CommunicationWritten CommunicationProblem Solving