Hy-Vee, Inc. · 2 hours ago
Customer Service
Des Moines, IA
Part-time
Onsite
New Grad, Entry Level
0+ years expHy-Vee, Inc. is committed to providing excellent customer service and maintaining a positive company image. The Customer Service role involves assisting customers with various services such as processing mail, cashing checks, and providing friendly support to enhance their shopping experience.
Organic Food
Responsibilities
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
Makes an effort to learn customers’ names and to address them by name whenever possible
Assists customers by: (examples include) escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
Answers the telephone promptly and provides friendly, helpful service to customers who call
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail
Processes Western Union orders
Processes Western Union orders
Sells money orders, cashes payroll, personal, ADC, and social security checks
Sells hunting and fishing licenses
Breaks down and puts money in utility drawers
Signs on postal department, breaks down, and turns off postal register
Processes paid outs
Sends faxes for customers
Counts the days’ coupons
Processes refunds for customers and department approved refunds
Answers the telephone for the store using appropriate telephone techniques
Utilizes the intercom system for paging, etc. using appropriate procedures
Removes trash in a timely manner
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time
Signs on and off lottery machines
Assists customers with dry cleaning where applicable
Assists customers at the registers where necessary
Sells and redeems lottery tickets
Processes bottle refunds
Assists in other areas of store as needed
Performs other job related duties and special projects as required
Qualification
Required
High school or equivalent experience and over six months up to one year of similar or related work experience
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions
Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages
Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction
Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently
Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision
The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time
Company
Hy-Vee, Inc.
Hy-Vee, Inc.
10001+ employees
H1B Sponsorship
Hy-Vee, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (3)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.01MKey Investors
Renewable Fuel Infrastructure Program
2025-06-13Grant· $0.01M
Leadership Team
Jeremy Gosch
Co-CEO and President
D
Donna Tweeten
President
Recent News
Corridor Business Journal
2025-12-30
Morningstar.com
2025-12-17
2025-11-04
Company data provided by crunchbase