Westgate Resorts · 2 hours ago
Front Desk Supervisor
Mesa, AZ
Full-time
Onsite
Entry, Mid Level
$19/hr - $19/hr
1+ years expWestgate Resorts is a renowned hospitality company known for creating exceptional guest experiences. The Front Desk Supervisor will oversee the front desk team, ensuring compliance with policies and delivering outstanding service to guests while managing operational and financial aspects of the front office.
CasinoHospitalityResorts
Responsibilities
Directly supervises Front Desk team members, ensuring compliance with organizational policies and applicable laws
Trains team members, plans, assigns, and directs work, appraises performance, and manages rewards and disciplinary actions
Greets, registers, and assigns rooms to guests
Keep marketplace shelves fully stocked and ready for customers
Transmits and receives telephone messages
Answers inquiries pertaining to hotel services; registration of guests
Keeps records of room availability and guest's accounts
Computes bill, collects payment, and makes change for guests
Makes and confirms reservations
Prepares daily reports (credit limit, cash)
Reviews daily arrivals and departures
Coordinates with housekeeping when VIP Guests arrive
Sets up Front Desk schedule and meetings
Other duties as assigned by leadership team
Qualification
Required
1+ years of front desk experience
1+ years of supervisory experience
Excellent customer service skills
Must be flexible and able to work any shifts assigned, including evenings and overnights
Must be able to work weekends and holidays as needed
Required to pass a background check, drug test, and prove eligibility to work in the United States
Benefits
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Company
Westgate Resorts
Westgate Resorts is a resort company.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$206M2024-06-11Debt Financing· $206M
Leadership Team
Mark Waltrip
COO
Adolfo Vasquez
Senior Manager Partnerships & Distribution Hotel Sales & Marketing
Recent News
Company data provided by crunchbase