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Dominion Care · 5 hours ago

IDD Program Manager - Richmond

Richmond, VA

Full-time

Onsite

Mid, Senior Level

$45K/yr - $45K/yr

1+ years exp

Dominion Care is a premier provider dedicated to delivering sustainable, quality, whole-person care through a full continuum of therapeutic services. As an IDD Program Manager, you will oversee I/DD Medicaid Waiver programs, ensuring high-quality care and providing guidance to staff while managing program operations and development.

EducationHealth CareMedicalMental HealthWellness

Responsibilities

Coordinate the development and implementation of service plans, objectives and methods necessary for providing effective services to individuals

Complete required documentation as dictated by local, state, federal, and Dominion Care policies, regulations, and laws

Act as liaison with providers for process reporting and service planning, outreach, and education

Assist in Serious Incident Reporting, and completes CHRIS reporting requirements with support from Program Director or other members of Senior Leadership

Participate in provider meetings, community meetings and other providers and program activities essential for the operation of an effective program

Responsible for the development of high quality, individualized, and effective programs for persons in services with focus on choice, rights, and community relationship building

Supervise hourly staff including both direct care and hourly supervisors. Support Service Coordinators with the functions of their role

Provide quality customer service to individuals served, their families, case managers, and all stakeholders both internal and external

Work with Program Director to review census, revenue, profit and loss, and quality assurance measures

Manage Health & Safety responsibilities including delegation, follow-up for completion, and reporting to QA as required

Manage physical program to include maintenance needs, supply orders, contracted providers (cleaning, security, Cintas, inspections)

Manage vehicle maintenance oversight with support from Program Director

Qualification

Program ManagementHuman Services ExperienceAssessment DevelopmentLeadership ExperienceCustomer ServiceAccountabilityCommunication SkillsTeamwork

Required

Bachelor's Degree from an accredited college or university in a field related to Human Services and one year of documented experience providing direct services with individuals with a diagnosis of an intellectual or other developmental disabilities

Equivalent Experience is defined as five years of paid experience in providing direction, development and implementation, direct supervision and monitoring (observation and evaluation of staff implementing care, service plans & interacting with persons in services) to the service provided

Must have documented experience developing, conducting, and approving assessments and individual service plans or treatment plans

Successful experience as a leader

Valid driver's license

Desire to make a difference