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University of Miami · 2 hours ago

International Patient Coordinator (H)-Hybrid

Miami, FL

Full-time

Hybrid

Entry Level

1+ years exp

The University of Miami is a leading academic medical center serving South Florida, Latin America, and the Caribbean. They are seeking an International Patient Coordinator to manage the arrangements for international patients seeking medical care, ensuring coordination and communication among all parties involved in the patient's care.

Higher Education

H1B Sponsor Likely

Responsibilities

Manages the full-cycle of medical services for international patients, ensuring all needs of the patient and family are met throughout their visit; effectively troubleshoots problems expeditiously; uses discretion to determine when to involve department service ambassadors

Schedules appointments and verifies insurance coverage; gathers all pertinent data from international patients, referring physicians, and payers

Prepares pricing and bundled packages; obtains CPT codes and diagnosis information from UM physicians; obtains letters of agreement and payments from international payers within guidelines; follows-up with patients and non-contracted payers to collect additional funds as necessary

Responsible for developing and maintaining strong professional relationships with doctors, referral sources, staff, patients, and their families in both English and Spanish

Responsible for resolving transportation problems and lodging for internationals patients transferring to, or seeking services at, UM facilities including ambulance/air-ambulance services

Serves as on-call, after-hours contact for one week rotating shifts to provide UHealth International patients assistance with the coordination of medical care outside of regular business hours

The International Patient Coordinator (IPC) will be working as a float to cover care coordination areas as assigned when an International Coordinator is out of the office, calls-out, sick, vacation, FMLA, etc. or wherever the coverage is required

The IPC will receive training to understand the various care coordination areas and specific process flows they will be covering

The IPC will work closely and receive support from the International Patient Services Supervisors to ensure the patient/family needs are being met in a timely and accurate manner while striving for a positive patient experience

The IPC will answer emails, telephone calls, handle CRMs, tasks and works on inquiries for the area they are covering

The IPC will be responsible for the core functions for the areas they are covering, to also include: Documenting and task completions via Cheers CRM

Manage inquiries from patients and/or internal staff via telephone, email in-boxes (Teams and UHI Main), and Epic In Baskets in an accurate and timely manner

Coverage for the UHI Desk located at UTower

Remain flexible with work assignments and coverage areas

The IPC will review insured patient financial responsibilities with patients/families

Will work with the Insurance Verifiers to obtain timely verification of benefits, authorizations, and pre certifications for services and prepare accurate cost estimates for non-covered services. The IPC will review patient financial responsibilities with patients/families for uninsured self-pay patients and prepare accurate cost estimates and/or bundle self-pay packages

Will provide required documentation to internal departments and Finance Teams in a timely manner

The IPC will review patient financial responsibilities with patients/families for embassy or government sponsored patients

Will confirm covered services and obtain letters of guarantee from said entities

The IPC will work with the UM Cashiers to collect for self-pay and patient financial responsibilities, 3-5 days, prior to services being rendered

Qualification

Patient coordinationBilingual EnglishBilingual SpanishMicrosoft OfficeInterpersonal skillsConfidential information handlingIndependent workEffective communication

Required

Associate's Degree in related field

Minimum 1 Year Of Relevant Work Experience

Ability to process and handle confidential information with discretion

Ability to work independently and/or in a collaborative environment

Proficiency in computer software (i.e., Microsoft Office)

Ability to maintain effective interpersonal relationships

Ability to communicate effectively in both oral and written form

Benefits

Medical

Dental

Tuition remission

And more

Company

University of Miami

Glassdoor3.9

At UM you'll join a diverse and energized academic community.

Founded in 1925

Coral Gables, fl, US

5001-10000 employees

http://miami.edu

H1B Sponsorship

University of Miami has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (208)

2024 (151)

2023 (149)

2022 (121)

2021 (95)

2020 (114)