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NeurAbilities Healthcare · 2 hours ago

Scheduling Coordinator

Bethlehem, PA

Full-time

Onsite

Entry Level

1+ years exp

NeurAbilities Healthcare is a distinguished specialty healthcare provider focused on transforming the lives of individuals with autism and other neurodevelopmental disabilities. The ABA Client Service Coordinator (CSC) is responsible for managing administrative, patient, and compliance tasks to ensure efficient patient services at the clinic.

ConsultingHealth CareHospitalMedical

Diversity & Inclusion

Responsibilities

Ensuring effective pipeline management through timely and accurate patient intake, including initial outreach, verification of eligibility, and projecting hours

Managing site EHR for patient profile creation, documentation management, audits, consents (yearly renewals), and compliant EHRs. Maintains up to date metadata to assure accuracy on a weekly basis

Completing recurring patient census EHR audits and patient check ins

Serving as the primary point of contact for patient call outs and schedule changes, clinical coordination, benefit inquiries, and any additional patient administrative needs

Coordinating with internal and external providers, as needed, to support patients in receiving services

Ensuring accurate and up to date authorizations, payor accounts, and insurance documentation for successful billing

Maintaining needed clinic forms, visitor documentation, front desk/check ins, staff breaks, and supports overall day to day operations of clinic functioning as needed

Reviewing site metrics broadly (cancelations, hours, unstaffed) and confirms accurate data)

Supporting broader community connectivity through attending events (e.g. community fairs, walks) as needed

Preparing for new hires, through creating employee profiles in EHRs, welcome email, in person documentation, etc

Coordinating and managing scheduling for IBHS staff, ensuring adequate coverage for client sessions and adherence to treatment plans

Communicating staffing assignments and completing all needed intake to assist in site/staff performance benchmarks

Maintaining an up-to-date database of employee availability and skill levels to align staff qualifications with client needs

Collaborating with clinical supervisors to match staff to clients based on clinical needs, preferences, and geographical location

Monitoring staff compliance with state regulations and company policies, including required training, licensure, and ongoing education

Serving as a point of contact for staff to address scheduling concerns or issues, ensuring they are resolved efficiently

Supporting Practice Manager in reducing cancelations and optimizing schedules, as needed

Following NeurAbilities’ Policies and Procedures

Following Federal, State, and local rules and regulations pertaining to medical and behavioral health services

Understanding and following all compliance requirements for regulatory bodies, consents, EHR documentation, authorizations, and audits

Qualification

Healthcare AdministrationMedical TerminologyInsurance Billing ProceduresEHR ManagementMS Office ProficiencyCustomer ServiceOrganizational SkillsProblem SolvingConfidentiality ManagementCollaboration

Required

Bachelor's degree in business, Public Health, Healthcare Administration, or related field; or

1+ years' relevant experience in a healthcare environment

1+ years' experience within a business operations environment

Strong understanding of medical terminology and insurance billing procedures for ABA services

Intermediate proficiency in MS Office (Outlook, PowerPoint, Teams)

Knowledge of medical and/or behavioral health terminology

Knowledge and understanding of HIPAA practices and adherence to the policies

Skill in organizing and synthesizing information from multiple sources, for example, databases, print and online media, speeches and presentations, and observations

Ability to manage confidential information in compliance with HIPAA and handle sensitive information professionally

Ability to identify and resolve problems with minimal assistance

Ability to maintain a high degree of confidentiality

Ability to manage multiple projects and deadlines

Ability to work independently and collaboratively across the organizational enterprise in a fast-paced working environment

Ability to focus on client needs by anticipating, understanding, and responding appropriately to the needs of internal and external customers to meet or exceed their expectations within the organizational parameters

Ability to deal with varying levels of the public from diverse cultural and socio-economic backgrounds

Ability to stay organized and manage multiple responsibilities throughout the day (i.e., will need to answer calls, return calls, manage documentation, and perform insurance verification)