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The Village Network · 14 hours ago

IT Support Specialist

Columbus, OH

Full-time

Onsite

Entry, Mid Level

2+ years exp

The Village Network has been providing compassionate treatment to support the behavioral, physical, and emotional health of children and families since 1946. They are seeking an IT Support Specialist to provide desktop computing, infrastructure, and application support, ensuring excellent customer service for their staff.

Child CareHealth CareTherapeutics

Responsibilities

Provides technical support and guidance to end users, resolving issues in coordination with an onsite MSP Partner team. Serve as the primary technical liaison for the TVN Family Services and OhioRise programs

Work in collaboration with vendor partners to manage and maintain equipment related to informational displays, conference, and huddle room technologies

Provide daily operational & technical support of virtual meetings and conferencing spaces across TVN locations

User setup/maintenance and account auditing

Basic deployment of devices through mobile device management tools

Provide general support of primary productivity applications, such as Microsoft 365 (email, Sharepoint, Teams)

Provide support for project initiatives

Document technical procedures, involve team members to spread knowledge

Maintain a secure computing environment through industry standard best practices, policies, and procedures

Qualification

End user technical supportMicrosoft 365Mobile device managementMicrosoft Server OSMicrosoft toolsAnti-virus toolsCommunication skillsProblem solvingConfidentiality

Required

Associate or bachelor's degree in an information technology related field. Work experience considered in lieu of degree

2-5 years of end user technical support experience

Completes mandatory education, and training to maintain organization, and department specific competencies, and requirements. Maintains applicable certification/licensure

Familiarity with mobile device management applications such as JAMF

Microsoft Server and Desktop OS

Microsoft 365 experience

Microsoft tools such as process monitor, task manager, event viewers, etc

Anti-virus and anti-malware tools

Remote Desktop Protocol for server access

Strong problem solving and communication skills required

Excellent verbal and written communication skills; ability to plan, coordinate; ability to work in consultation/collaboration with others; good decision making and evaluation skills

Ability to maintain confidentiality of sensitive information

Ability to communicate (verbally and written) with all levels of personnel, internal and external to the company

Ability to handle bending, stooping, lifting, pushing, reaching, and walking for periods of time

Ability to drive to locations within and outside of Ohio and be eligible for auto insurance coverage under organization's plan

Frequently required to stand and walk. The employee must regularly lift, push, pull, and/or move up to 40 pounds. The employee must be capable of bending, reaching, crouching, and climbing

Preferred

Preferred Certifications: Microsoft Certified IT Professional (MCITP); Microsoft Certified System Engineer (MCSE); Microsoft Certified System Administrator (MCSA)

Benefits

Competitive salaries and great benefits including a 403(b) plan with both a 5% company contribution and 50% match of the first 7% after 1 year of service.

232 hours ( YES 29 DAYS! ) of PTO offered (prorated for the first year) in addition to 6 paid holidays for fulltime employees with potential for PTO buy back for unused time.

12-year history of providing annual bonuses, as well as offering PTO Buybacks.

Advancement Opportunities: The village network is a growing organization and we aim to promote from within.