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Pinnacle Live · 2 hours ago

Regional Business Partner (Southwest) - Audio Visual, Event Technology

Scottsdale, AZ

Full-time

Onsite

Senior Level

5+ years exp

Pinnacle Live is a premium, in-house AV partner that elevates live event expectations. The Regional Business Partner is responsible for the operational, financial, and partnership performance of venues within their assigned portfolio, ensuring alignment with company strategies and fostering a culture of excellence.

Event ManagementEventsVideo Conferencing

Responsibilities

Serve as the primary business leader for the assigned portfolio, ensuring alignment with Pinnacle Live’s enterprise strategies and partner expectations

Own overall P&L performance, including budgeting, forecasting, and margin optimization

Partner with functional and market leaders—including Productions, CX, HR, and FP&A—to execute strategies that drive revenue growth, EBITDA, and customer satisfaction

Identify and capitalize on new revenue opportunities through production expansion, innovation, and improved capture rates

Act as a change agent, driving adoption of enterprise initiatives, systems, and standards across all venues

Serve as the primary point of contact for hotel partners, maintaining open, professional, and solution-oriented communication

Manage hotel contracts, ensuring timely renewals and favorable terms

Represent Pinnacle Live at partner meetings and events and address concerns promptly and effectively in collaboration with the Customer Experience team

Collaborate with Business Development and Strategic Accounts to identify and pursue new opportunities

Lead financial planning for all venues within the portfolio—setting budgets, managing forecasts, and ensuring reporting accuracy

Monitor market or regional performance metrics (EBITDA, labor efficiency, capture rate, satisfaction) and implement corrective actions when necessary

Ensure adherence to company operating procedures, safety standards, and financial controls

Support venue openings, closings, and transitions to maintain continuity and partner satisfaction

Drive efficiency and profitability through innovative cost management, vendor optimization, and labor alignment

Provide leadership and mentorship to Venue Directors, Sales Directors, and other market leaders

Partner with HR on employee relations, performance improvement, and compliance

Conduct and review annual performance evaluations, approve merit increases, and ensure consistent coaching and development practices

Lead succession planning and identify high-potential leaders for advancement

Promote a culture of accountability, teamwork, and professional development

Partner cross-functionally across CX, HR, TA, L&D, and FP&A to execute company-wide initiatives

Balance enterprise and local priorities to achieve both regional and corporate objectives

Provide feedback and insights from the field to inform enterprise strategy

Ensure communication flow between venues, market teams, and corporate partners is consistent and transparent

Qualification

Relationship ManagementFinancial ManagementStrategic ThinkingAnalytical InsightCoachingInfluencePresentation SkillsCritical ThinkingNegotiatingCommunication SkillsOrganizational Skills

Required

Bachelor's degree in Business, Communications, Hospitality, or equivalent experience

Minimum of five (5) years of operational, financial, and leadership experience

Experience leading multiple venues, markets, or teams

Advanced proficiency in financial planning, forecasting, and technology tools

Strategic Thinking – Connects people strategies to business outcomes in a matrix environment

Relationship Management – Builds trust and influence with leaders and team members across functions and geographies

Coaching and Influence – Guides leaders with credibility, empathy, and strong business acumen

Analytical Insight – Uses data-driven insights to recommend solutions and inform decision-making

Critical Thinking – Identifies root cause of problems and prevents the problems from recurring within the market, considering the impact of the team's decisions

Job Knowledge – Uses in-depth knowledge of concepts, principles, and procedures and applies them to varied and complex situations within the assigned market; keeps up to date on developments that affect jobs and shares knowledge and learnings across HRBPs in other markets

Persuasiveness / Negotiating – Influences and shapes issues and desired outcomes

Presentation Skills – Creates presentations for leaders to deliver and occasionally delivers presentations to their teams as required

Proven success leading multi-site operations in the audiovisual, production, or hospitality industry

Strong financial management experience, including P&L oversight

Excellent communication, negotiation, and interpersonal skills

Demonstrated ability to influence across matrix teams and organizational levels

Strong organizational skills and ability to manage competing priorities

Professional demeanor and commitment to exceptional service