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Republic Finance · 1 hour ago

Sr. Consumer Loan Specialist - Sales Customer Service

Bluffton, SC

Full-time

Onsite

Mid, Senior Level

$36K/yr - $40K/yr

2+ years exp

Republic Finance is a growing financial services company that has been helping customers meet their personal finance goals for over 70 years. The Sr. Consumer Loan Specialist will be responsible for originating consumer loans, developing customer relationships, and ensuring a positive customer experience while meeting sales goals.

FinanceFinancial Services

Responsibilities

Actively seeks opportunities to originate new loan business with new and existing customers

Evaluates customer needs to recommend the best consumer loan and voluntary product solutions

Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants

Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing

Take ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans

Closes loans, assembles loan folders, and breaks down files

Consistently meets or exceeds loan goals

Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio

Applies analytical skills to quickly and efficiently resolve any customer issues

Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance

Processes insurance claims, follow-ups and payments daily and maintains insurance log

Provides excellent customer care through daily transactions, customer inquiries and problem resolution

Adheres to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance

Answers incoming phone calls; checks branch’s voicemail

Assists Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit and importing live checks

Qualification

Consumer finance experienceSales skillsCustomer relationsAnalytical skillsMicrosoft Office SuiteProfessional demeanorProblem resolutionPositive attitudeCommunication skillsTeamwork

Required

High school diploma or equivalent

Minimum of 2 years of experience in a goal oriented, incentive based sales role

Professional demeanor, positive attitude, strong communication and customer relations skills

Ability to work well independently, as well as a dedicated team member

Ability to work in a fast-paced environment and successfully navigate priorities

Proficiency with Windows and Microsoft Office Suite

Valid driver's license, reliable transportation, and auto insurance

Willingness to comply with our company policy regarding employment credit check, background checks and drug screening

Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state's department of insurance