DoorDash · 6 hours ago
Account Manager, New Verticals
Tempe, AZ
Full-time
Hybrid
Mid Level
$23.52/hr - $39.52/hr
3+ years expDoorDash is redefining local commerce by expanding beyond restaurants into various sectors. The Merchant Success Manager will be responsible for the growth and retention of a portfolio of non-restaurant merchants, acting as a trusted advisor to help optimize their presence and drive revenue.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Own merchant success and retention: Manage a large book (100+ accounts) of SMB merchants, driving engagement, satisfaction, and long-term retention
Drive revenue growth: Identify and execute upsell opportunities through outbound phone and email outreach
Act as a strategic advisor: Partner with merchants to understand their goals and recommend strategies that improve revenue, visibility, and operational performance
Lead business reviews: Conduct regular check-ins and quarterly business reviews to assess performance, highlight opportunities, and align on next steps
Navigate change with confidence: Adapt quickly to evolving categories, tools, and priorities while helping merchants do the same
Use data to guide decisions: Analyze merchant performance and marketplace metrics to inform recommendations and measure impact
Collaborate cross-functionally: Partner with internal teams to support product rollouts, test new strategies, and improve how we support merchants at scale
Qualification
Required
3+ years of experience in account management, customer success, sales, or a related client-facing role
Proven ability to drive retention, product adoption, and revenue growth within a book of business
Comfort with outbound, phone-based engagement and high-volume merchant communication
Strong analytical skills and confidence using data to shape recommendations
A customer-first mindset with empathy for small business owners
Ability to operate effectively in fast-changing, ambiguous environments
Highly organized, proactive, and able to manage multiple priorities
Preferred
Bilingual in Spanish is a plus, but not required
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave in compliance with applicable laws
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Funders Club
2025-12-31
2025-12-29
2025-12-28
Company data provided by crunchbase