Slice Merchant Services · 2 weeks ago
Customer Retention Specialist
Holmdel, NJ
Full-time
Onsite
Entry, Mid Level
$42K/yr - $52K/yr
2+ years expSlice Merchant Services is a leading national credit card processing company with over a decade of industry experience, providing innovative payment processing solutions. They are seeking a quality-focused, self-motivated Customer Retention Specialist to maintain customer satisfaction and manage retention efforts for high-value accounts.
Software
Responsibilities
Communicate directly with customers, utilizing strategies to retain the business of existing customers
Ensure a high level of customer satisfaction through proactive support and active listening
Address customer concerns and provide solutions
Responsible for proper pipeline management within CRM tools
Support customers through inbound/outbound retention efforts for accounts identified as being at risk and high value
Educate customers on the value of our services
Lead retention efforts to maintain or increase volume retention across the portfolio
Qualification
Required
Minimum five-year customer service and or two years of retention experience
Results-oriented self-starter with disciplined workflow practices
Strong problem-solving and decision-making abilities
Ability to isolate and overcome objections
Ability to accomplish objectives during challenging customer interactions
Comfortable managing email, Google Docs, and CRM system
Empathy and patience
Strong de-escalation ability
Preferred
Customer retention: 3 years
Customer service: 2 years
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Slice Merchant Services
We will position your company to take advantage of a variety of services to navigate today’s diverse business environment.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-11-08
Company data provided by crunchbase