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General Dynamics Information Technology · 2 hours ago

Healthcare Business Administrator

United States

Full-time

Remote

Mid, Senior Level

$48K/yr - $66K/yr

5+ years exp

General Dynamics Information Technology (GDIT) is a global technology and professional services company that supports complex government and defense projects. They are seeking a Healthcare Business Administrator to analyze inquiries and provide responses related to the Affordable Care Act, ensuring effective communication and documentation in a remote capacity.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Working independently to analyze inquiries and determine appropriate response, conduct thorough research of complex policy and programmatic requirements, and craft written responses using plain language

Documenting precise and diligent notes for every case to explain research conducted, inquiry response understanding, and justification of response provided

Navigating the inquiry response system and database to research relevant data points about the submitter that impact the inquiry response provided

Monitoring an individual dashboard to identify areas for improvement and implementing constructive feedback from response reviewers in a timely manner

Identifying inquiry trends and proposing new language or editing existing language in the inquiry response knowledgebase

Triaging cases, determining when to escalate a case and when additional troubleshooting methods are needed, and documenting and tracking results

Identifying process improvements and making recommendations to the Operations Manager for how to increase productivity and efficiency in the casework process

Collaborating with cross functional teams to document inquiry responses for ongoing regulatory changes that affect in-person assisters and health care consumers with a high degree of organization and attention to detail

Reviewing other team member’s inquiry responses for quality and accuracy of response, format, and grammar and providing feedback

Participating in client meetings and documenting notes in a clear and concise manner

Qualification

Research skillsCustomer serviceWriting skillsMicrosoft Office SuiteInquiry triagingMultitaskingAnalytic skillsProblem solvingOrganizational skillsPresentation skills

Required

Bachelor's degree plus 5+ years of relevant full-time research, analytical, writing and/or customer service experience

2+ years of experience handling written and verbal inquiries related to health care, the ACA, and/or related issues

Advanced experience conducting research of complex policy and/or programmatic requirements

Excellent writing and verbal customer service skills

Experience using plain language to craft written responses

Proficiency in Microsoft Office Suite (such as Word, Excel, PowerPoint, and Outlook)

Relevant experience triaging, routing, and resolving inquiries

Candidate must be able to obtain Public Trust clearance

Candidate must have lived in the United States at least three (3) out of the last five (5) years

Preferred

Knowledge of or experience with using a Salesforce system

Ability to manage time, set priorities, and work under time constraints

Excellent organizational skills and ability to multitask

Demonstrated presentation and public speaking skills

Sound analytic, problem solving, and qualitative skills

High level of initiative coupled with quick learning ability

High degree of professional maturity and sound decision-making ability

Proven team player; strong relationship building skills both internally and externally

Benefits

401K with company match

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

Vision plan

Full flex work weeks

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees