Apply on Employer Site

OnTrac · 2 hours ago

Temporary Warehouse Customer Service Assistant

Fremont, CA

Full-time

Onsite

Entry Level

$18/hr - $23/hr

1+ years exp

OnTrac is hiring a Warehouse Customer Service Assistant! This position assists Operations Managers with administrative duties and customer service support, interacting with drivers and customers to resolve package discrepancies and ensuring on-time delivery.

DeliveryPackaging Services

Responsibilities

Track package deliveries, process and document problem packages, research issues when needed and update OnTrac’s proprietary tracking system for Customers, Customer Service team, and other facilities

Assists drivers in the checkout process verifying that all packages are out for delivery. Report missing or not out for delivery packages. Prepare packages to go out for delivery if needed

When needed, communicate with customers regarding their package status

Research, analyze, and report on daily compliances to management and prepare business reports as needed

Qualification

Customer Service SkillsMicrosoft WordMicrosoft ExcelMultitaskingHigh School DiplomaTransportation Experience

Required

High school diploma or general education degree (GED)

One year of related industry experience and/or training in transportation and delivery or an equivalent combination of both education and specific work experience required

General knowledge or Microsoft Word and Excel Programs

Excellent Customer Service Skills

Ability to multitask, self-manage, and work efficiently in stressful situations

Benefits

Competitive individual and group benefits

Medical, Dental, and Vision insurance

Paid Time Off including Holiday Pay

401(k) with company match

Safe and clean work environment

Referral Bonus Program - up to $500 per referral!

Company

OnTrac

Glassdoor3.1

OnTrac is the solution of choice for last-mile e-commerce deliveries that helps retailers and shippers build a competitive advantage through faster delivery times, lower costs, coast-to-coast coverage, and reliable on-time performance.

Founded in 1991

Chandler, Arizona, USA

5001-10000 employees