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POURED · 2 hours ago

Regional Director of Operations

Newport Beach, CA

Full-time

Hybrid

Lead/Staff, Director/Executive

4+ years exp

Poured LLC is a technology-enabled workforce platform serving luxury and premium retail brands. They are seeking a Regional Director of Operations who will be responsible for building retail partnerships, managing account performance, and analyzing operational data to drive business growth.

AppsBeautyFashionRetailRetail TechnologyStaffing Agency

Responsibilities

Prospect, pitch, and close luxury and premium retail brands

Expand existing brand relationships across multiple store locations

Drive store-level adoption and engagement with the Poured platform

Represent Poured in virtual meetings and targeted in-market visits

Own revenue growth and account expansion within assigned markets

Serve as the primary point of contact for assigned brand partners

Oversee onboarding, activation, and ongoing store success

Identify upsell, cross-sell, and expansion opportunities

Ensure consistent usage and satisfaction across accounts

Monitor performance metrics through the Poured dashboard, including: Shift fill rate, Hours booked, Time-to-fill, Cost per shift, Hire conversion rates, Store utilization

Identify trends and operational gaps

Produce performance summaries and insights for internal leadership and clients

Use data to drive recommendations and decisions

Translate brand and market feedback into product insights

Partner with leadership on feature testing and SaaS rollout

Support refinement of pricing, workflows, and analytics

Act as a bridge between clients, operations, and product teams