Ledgent Technology ยท 2 hours ago
IT Service Desk Analyst
Fairview, OR
Full-time
Hybrid
Mid Level
$60K/yr - $80K/yr
3+ years expLedgent Technology is seeking an IT Service Desk Analyst to provide day-to-day technical support across North America. This role ensures operational excellence in end-user support while contributing to process improvements and IT service alignment.
Staffing & Recruiting
Hiring Manager
Adam Thorpe
Responsibilities
Deliver high-quality IT support for hardware, software, and business applications
Manage Service Desk workflows, SLAs, and escalations
Maintain IT asset lifecycle and integration with enterprise systems
Generate KPI reports and analyze trends for continuous improvement
Support IT leadership with planning and vendor coordination
Qualification
Required
Bachelor's degree in IT or related field (or equivalent certifications)
3-5 years in IT support or service desk environment
Proficiency with Windows OS, Microsoft 365, and networking basics
Familiarity with ITIL practices and reporting tools like Power BI
Strong communication and problem-solving skills
Preferred
ITIL certification and workplace IT certifications (MS-900, CompTIA+)
Benefits
Monthly Performance Bonus (20%)
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase