Cognizant · 5 hours ago
Customer Service Representative (remote)
United States
Full-time
Remote
Entry Level
$19/hr - $20/hr
2+ years expCognizant is a dynamic company seeking Remote Customer Service Associates due to its expansive growth. In this role, you will provide technical assistance and support to clients using TriZetto products, ensuring a superior customer experience.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
Responsibilities
Answering a high volume of inbound technical phone calls
Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR)
Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope
Documenting all issues comments and resolutions in appropriate software system applications
Qualification
Required
High school diploma GED Certificate or equivalency
Minimum of two years' experience in customer service including six months in a lower-level customer care representative role
Ability to work in fast paced dynamic environment
Open to coaching, adaptable and willing to try innovative approaches
Dedicated quiet workspace
Reliable high speed internet connection required
Preferred
Associate or bachelor's degree in healthcare management
Understanding of the insurance industry, electronic claims, medical office knowledge and/or coding/billing
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2025-12-27
2025-12-19
Company data provided by crunchbase