Apply on Employer Site

UPMC · 2 hours ago

Supervisor, Patient Access (UPMC Presbyterian)

Pittsburgh, PA

Full-time

Onsite

Entry, Mid Level

1+ years exp

UPMC is looking to hire a full-time Supervisor to lead the Patient Access staff at UPMC Presbyterian Hospital. The Supervisor will be responsible for overseeing the operations of the Patient Access department, ensuring quality standards, staff development, and effective customer service. This role includes managing schedules, training new associates, and addressing customer complaints while embodying UPMC's core values.

BiotechnologyHealth CareHospitalMedical

Responsibilities

Perform in accordance with system-wide competencies/behaviors

Perform other duties as assigned. Oversee the 24/7, including weekends and holidays, operations of the on-site Arrival staff, which includes on call coverage, working vacant shifts, call offs and absences

Complete department schedule, weekly time/attendance and monitor PTO requests to ensure staffing coverage

Manage overtime, keeping within budgetary requirements

Participate in new associate meet & greets and interviews, working with Talent Acquisition to finalize the hiring process

Collaborate with the manager and utilize other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution

Develop and update work-specific procedural and policy documentation

Follow up on customer complaints and issues; ensure problem resolution and corrective action for long term solution

Foster an environment that encourages associate growth and development

Serve as a coach, mentor, team builder and facilitator

Provide on-call support to staff in the event of problems and/or staffing concerns. Serve as a resource person for technical and/or operational questions as a liaison with clinical and non-clinical departments ensuring highest standards of data integrity is met. Identify problems; define alternatives and recommend practical efficient solutions

Participate in assigned committees, special project task and work groups as directed by department management

Represent department in the absence of the manager. Make effective decisions within the scope of delegated authority

Responsible for training new associates and provide ongoing education and communication to staff

Review to ensure 100% compliance with uLearn requirements is met

Evaluate staff to ensure compliance with departmental competencies is met invoking additional training as needed

Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions, utilizing & modeling AIDET + Promise

Qualification

Healthcare billing experienceInsurance pre-certification knowledgeLeadership skillsInterpersonal skillsTechnical supportOffice equipment proficiencyTeam buildingTrainingDevelopmentCommunication skillsProblem-solving skills

Required

Bachelor's in healthcare administration, finance, or related field and one year of healthcare billing, registration, or patient business services OR High School Diploma or equivalent and three years of healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required

Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions

Know insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid and Commercial insurance plans

Prior working experience on personal computers and various office equipment

ACT 34