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Fidelis Care - New York · 12 hours ago

Bilingual - Retention Field Representative (Nassau County)

Hempstead, NY

Full-time

Onsite

Entry Level

$23.23/hr - $39.61/hr

1+ years exp

Fidelis Care is a diversified national organization that offers competitive benefits and workplace flexibility. The Bilingual Retention Field Representative is responsible for retaining membership in an assigned territory through outreach and member education, ensuring compliance with regulations and corporate policies.

AssociationCommunitiesHealth CareInsurance

No H1B

Responsibilities

Provide member resolution by researching, analyzing and documenting inquiries regarding program eligibility

Answer application and/or service questions regarding the programs and services in order to maintain/attract membership

Conduct outreach and follow up calls to educate members about Fidelis Products and serves as a liaison between the member and the different Fidelis departments

Ability to meet and exceed quality assurance standards

Ability to undergo rigorous internal training and have complete command of the sales process, all Fidelis Care products, competitive environment in their region successfully pass test(s) as required(with a minimum 85% score)with no more than 2 attempts, that will demonstrate a level of proficiency

Have the ability to conduct a needs based analysis to better understand the best course of action based on those needs and be able to answer product feature and benefit questions and provider network questions for members both within and outside of their region

Develop and maintain relationships with existing members by providing guidance and assistance throughout the year

Demonstrate passion for members by identifying unfulfilled needs and providing necessary education and assistance to promote the value and benefits offered by Fidelis Care

Modify delivery skills accordingly to overcome objections and retain members

Identify solutions to issues and concerns

Document all interactions in the appropriate system (Sales Force, Facets) including marketing leads

Track and input interaction taken as a result of each communication in order to ensure all member accounts correctly reflect activities performed

Input, update and create member information on databases in order to maintain customer accounts

Utilize computer systems to perform administrative functions such as Sales Force

Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes

Performs other duties as assigned

Complies with all policies and standards

Qualification

BilingualCustomer serviceSales experienceHealth care experienceSales ForceNeeds-based analysisRelationship buildingProblem-solvingDocumentation skills

Required

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future