Fidelis Care - New York · 10 hours ago
Bilingual Retention Field Representative (Nassau County)
Hempstead, NY
Full-time
Onsite
Entry Level
$23.23/hr - $39.61/hr
1+ years expFidelis Care is a diversified national organization seeking a Bilingual Retention Field Representative to enhance membership retention in Nassau County, NY. The role involves conducting outreach, assisting members with inquiries, and ensuring compliance with regulatory policies while effectively communicating Fidelis Care products.
AssociationCommunitiesHealth CareInsurance
No H1B
Responsibilities
Provide member resolution by researching, analyzing and documenting inquiries regarding program eligibility
Answer application and/or service questions regarding the programs and services in order to maintain/attract membership
Conduct outreach and follow up calls to educate members about Fidelis Products and serves as a liaison between the member and the different Fidelis departments
Ability to meet and exceed quality assurance standards
Ability to undergo rigorous internal training and have complete command of the sales process, all Fidelis Care products, competitive environment in their region successfully pass test(s) as required(with a minimum 85% score)with no more than 2 attempts, that will demonstrate a level of proficiency
Have the ability to conduct a needs based analysis to better understand the best course of action based on those needs and be able to answer product feature and benefit questions and provider network questions for members both within and outside of their region
Develop and maintain relationships with existing members by providing guidance and assistance throughout the year
Demonstrate passion for members by identifying unfulfilled needs and providing necessary education and assistance to promote the value and benefits offered by Fidelis Care
Modify delivery skills accordingly to overcome objections and retain members
Identify solutions to issues and concerns
Document all interactions in the appropriate system (Sales Force, Facets) including marketing leads
Track and input interaction taken as a result of each communication in order to ensure all member accounts correctly reflect activities performed
Input, update and create member information on databases in order to maintain customer accounts
Utilize computer systems to perform administrative functions such as Sales Force
Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Driver's License required
High School Diploma, or GED, required
Preferred
Bilingual in Spanish, Mandarin, Cantonese, Hindi or Urdu strongly preferred
Associates Degree or Bachelors Degree preferred
Minimum 1 year health care related experience preferred
Minimum 1 year of customer service or sales experience preferred
Sales experience highly preferred
Benefits
Health insurance
401K
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
A flexible approach to work with remote, hybrid, field or office work schedules
Company
Fidelis Care - New York
Fidelis Care - New York is proud to provide quality, affordable health coverage for more than 2 million members, at all stages of life.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-09-13Acquired
Leadership Team
Thomas Halloran
EVP & CFO
Andi Gillentine
Plan Chief Operating Officer
Recent News
Rochester Business Journal
2025-11-29
2025-11-08
Central New York Business Journal
2025-11-06
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