U.S. Bank · 13 hours ago
CPS Technical Help Desk Representative
United States
Full-time
Remote
Entry Level
$22.50/hr - $30/hr
2+ years expU.S. Bank is on a journey to help customers and businesses make better financial decisions. The Technical Helpdesk Representative role supports clients with their commercial credit card programs by providing technical assistance and ensuring a positive client experience.
BankingFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Support U.S. Bank clients with their commercial credit card programs by providing technical assistance through phone, email, and chat
Ensure a positive client experience with our online commercial card management platforms
Regularly address client issues by listening to clients, troubleshooting potential root causes of issues and determining the appropriate course of action with the ultimate goal of final issue resolution and maximum client satisfaction
Work closely with our account management teams
Be available to cover nights, weekends, and holiday shifts if needed
Qualification
Required
High school diploma or equivalent
Two to three years of experience within Customer Service
Preferred
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Good verbal and written communications skills
Proficient computer skills using a variety of software packages including Microsoft Office applications
Effective telephone and interpersonal skills
Good problem-solving and negotiation skills
Ability to handle difficult customer calls
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Ability to identify and resolve/escalate problems
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
Daniel Crozier
Senior Vice President Operations
Recent News
2025-12-24
2025-12-17
2025-12-17
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