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North Memorial Health · 2 hours ago

Manager, Quality and Patient Safety

Twin Cities Area

Full-time

Hybrid

Mid, Senior Level

$52.46/hr - $66.88/hr

3+ years exp

North Memorial Health is an inclusive health team dedicated to supporting each member's wellbeing and growth. The Manager of Quality and Patient Safety is responsible for overseeing and coordinating the quality and patient safety program across hospitals and clinics, focusing on quality improvement, patient safety culture, and collaboration with clinical professionals.

FitnessHealth CareHospital

No H1B

Responsibilities

Responsible for the oversight and coordination of the quality and patient safety program for North Memorial Health hospitals and clinics

Facilitates an atmosphere of interactive management and develops relationships among clinical and operational professionals, risk management, and administration

This position has emphasis on the management of quality improvement and patient safety, including, but not limited to: incident reporting system oversight, patient experience, prevention of adverse health events, root cause analysis and action planning, incident data trending and improvement, endorses and improves a strong patient safety culture, supports the organizational framework for quality management system (QMS), and collaborates with medical staff on provider quality and peer review

The Quality and Patient Safety Manager coordinates the operations of one or more defined areas in the Quality Department

The manager is accountable to the System Quality Director and supports, facilitates, role models, and operationalizes the mission, vision and values of North Memorial Health

Qualification

Quality ImprovementPatient Safety ManagementRoot Cause AnalysisLeadership ExperienceCommunication SkillsTeam BuildingAnalytical SkillsCustomer ServiceMS ApplicationsEnglish ProficiencyConflict ResolutionProject ManagementInterpersonal SkillsTime Management

Required

Bachelor's Degree in a healthcare, business or related field required

Three to five years' experience in quality and customer safety

Two years leadership experience

Demonstrated verbal, written and formal presentation skills

Demonstrated leadership skills, including team building, supervision, problem solving, conflict resolution and change management

Management and leadership of Root Cause Analysis process that identifies issues and builds corrective action that improves care and supports accountability

Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience

Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others

Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations

Effective leader with strategic orientation; superior judgment and disciplined decision-making approach, analytical, problem solving, negotiation and conflict resolution skills

Excellent planning, organizational, project, time management, multi-tasking, prioritizing, oral and written communication skills

Excellent interpersonal skills, team-oriented approach and ability to establish rapport quickly and collaborate effectively

Effective in meeting and exceeding customer satisfaction, team member engagement, departmental/hospital performance and quality goals

Ability to build, maintain and manage relationships and partnerships within departments & industry

Initiative and versatility in partnering with internal customers/team members and external partners to identify performance gaps and develop integrated solutions

Self-starter; highly motivated with the ability to work independently and/or collaboratively

Ability to maintain quality and safety standards

Solid PC skills to include MS applications, Internet, etc

Must be able to read, write and speak effectively in English