Universal Orlando Resort · 2 hours ago
Operations & Tech Base Coordinator (Part-Time)
Orlando, FL
Part-time
Onsite
Entry Level
1+ years expUniversal Orlando Resort is seeking a part-time Operations & Tech Base Coordinator to oversee and manage day-to-day operational data. This role involves liaising between partners and tech services, dispatching teams for various operational needs, and maintaining communication and reporting systems.
Entertainment
Responsibilities
Receives incoming calls/emails and communicates and dispatches the appropriate technical trade in response to non-emergency and emergency issues that include but are not limited to: incoming trouble maintenance calls for rides, shows, merchandise locations, restaurants, food equipment, support buildings and any on-site facility concern. Monitors radio channels for Technical Services and Attractions Operations along with generates work orders in Maximo which tracks and reports information. Compiles and distributes hourly attraction count data including ride counts and express counts via Microsoft Excel. Maintains Wait Time Boards along with show times and the information distributed on the Mobile Application. Assists internal clients that approach the counter or call the information hotline with any questions or concerns
Resolves and eases sensitive internal/ external situations on an individual basis through personal interaction in a timely manner. Reviews and distributes confidential information to executive level personnel through appropriate systems. Asks exploratory questions to identify concerns, needs and expectations, as well as fully investigations issues related to ride downtimes, entrance and ride counts, equipment, and resort wide communication. Responsible for fulfilling internal/external guest inquiries by providing a “one-stop shopping” experience by having the knowledge of Universal Orlando Resort including contact information, park and show hours, revenue operations information, pricing, and general information of the resort
Compiles hourly report data in partnership with multiple areas across UO, logs and distributes operational statistical reports regarding park attendance and park capacity to all levels of the UO management team. Aids internal clients via the telephone for internal phone transfers, and general information. Handles calls from Team Members calling the call in line, maintains call logs in accordance to established attendance guidelines and reports information to appropriate parties
Maintains inventory of all communication devices. Responsible for the collection, cleaning, distribution of inventory including, but not limited to: radios, cell phones, company vehicles, and venue keys. Provides operating instruction and troubleshoots equipment
Updates and maintains management schedules, departmental phone listings, daily snapshots, Team Member reference guides, and information boards around the resort through an assortment of programs
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Performs other duties as assigned
Qualification
Required
Strong Customer Service Provider
Able to communicate clearly with a team in both written and verbal communications
Computer proficient
Demonstrated experience with Microsoft Office (proficient in Excel and Outlook)
Minimum typing rate of 35 wpm
Able to input data accurately into multiple spreadsheets
High school degree or GED is required
Preferred
Bachelor's degree in hospitality or business-related field
1+ years clerical; customer service/call center experience
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase