Veritiv · 5 hours ago
Customer Solutions Professional
Carrollton, TX
Full-time
Hybrid
Mid Level
3+ years expVeritiv is a leading full-service provider of packaging solutions, serving a wide range of industries. They are seeking a Customer Solutions Professional to foster customer loyalty by efficiently handling orders and addressing inquiries, while developing a comprehensive understanding of products and processes.
B2BLogisticsSupply Chain Management
Responsibilities
Serve as the primary responder for customer inquiries and grievances
Address and rectify issues related to pricing, billing, credits, payments, and shipping
Navigate company systems and processes adeptly to independently resolve concerns
Offer proactive and efficient service to all customers, ensuring high satisfaction
Enhance customer retention by anticipating and meeting their evolving needs
Maintain strict adherence to order entry protocols
Build and nurture relationships across the organization to include Sales, Supply Chain, Operations, Finance and more
Keep customer account details current within Salesforce
Contribute to training and development of new hires through job shadowing
Other related duties and responsibilities as required or assigned
Qualification
Required
Serve as the primary responder for customer inquiries and grievances
Address and rectify issues related to pricing, billing, credits, payments, and shipping
Navigate company systems and processes adeptly to independently resolve concerns
Offer proactive and efficient service to all customers, ensuring high satisfaction
Enhance customer retention by anticipating and meeting their evolving needs
Maintain strict adherence to order entry protocols
Build and nurture relationships across the organization to include Sales, Supply Chain, Operations, Finance and more
Keep customer account details current within Salesforce
Contribute to training and development of new hires through job shadowing
Demonstrate the ability to strategically plan, organize, and prioritize tasks with minimal oversight
Craft and deliver effective multi-modal communications tailored to the distinct needs of diverse audiences
Exhibit advanced computer and technical skills necessary for efficient job performance
Employ sound judgment and make informed decisions independently
Handle customer issues with professionalism and decisiveness
3-5 years of related job experience
Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
Basic experience of simple office/operational systems
Excellent verbal, written, people, and diplomacy skills are required
Strong customer service skills (friendly, courteous and helpful)
Preferred
Prior industry experience is advantageous
Experience with Salesforce.com or other CRM is preferred
Proficient with Microsoft Office Suite
Bachelor's Degree Preferred
Benefits
Healthcare benefits
401k
Paid time off
Tuition reimbursement
Company
Veritiv
Veritiv Corp offers printing, publishing, packaging, and logistics and supply chain management services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-08-07Acquired
2014-06-27IPO
Leadership Team
Stuart Crockford
Senior Vice President Business Development
Susan Salyer
SVP, General Counsel & Corporate Secretary
Recent News
2025-10-31
2025-10-14
Company data provided by crunchbase