Internet Brands · 15 hours ago
Senior Tech Support Analyst
El Segundo, CA
Full-time
Onsite
Mid, Senior Level
$50K/yr - $50K/yr
7+ years expInternet Brands is a fully integrated online media and software services company focused on high-value vertical categories. The Sr. Tech Support Analyst’s role is to elevate end-user support services and guide the Tech Support Analyst(s) in maintaining and improving user productivity while providing excellent customer assistance.
B2BB2CE-CommerceInternetWeb Development
Responsibilities
Must establish a strong relationship with the business stakeholders, the General (Office) Manager, the direct supervisor
Coach Tech Support Analyst(s) as needed
Conduct team meetings in the absence of the team’s leadership
Monitor work orders and incident management system to ensure timely resolution of all tickets
Manage, troubleshoot and resolve cases with standard, high and critical severities
Assist with process improvements for the Corporate IT User Support Operations
Oversee IT process for onboarding and offboarding employees including administering and maintaining end-user accounts, permissions, and access rights
Support VPN connectivity software preferably with FortiToken security key
Support remote users through a variety of connectivity options
Interact with Corporate IT Network, Corporate IT Telecom, Corporate IT Operations, and vendor's technical support group as needed to further enhance streaming performance and help troubleshoot system outages
Work with various Corporate IT groups to plan, test, and implement desktop automation initiatives and business applications
Document procedures and conduct transfer of knowledge to Tech Support Analyst(s) as needed to ensure proper and timely support services to the user community
Responsible for site’s asset management which includes hardware and software inventory assessment and works with the Lead Tech Support Analyst to establish and update procurement threshold
Responsible for office conference room support which includes maintaining, troubleshooting, and supporting AV systems
Provide Corporate IT Priority Support to the Corporate Executive team as needed
Responsible for imaging computers and assisting with maintaining imaging servers and updating images
Assist in managing local servers including file, print, and backup servers and their associated operating systems and software
Assist in managing all local network hardware and equipment, including routers, switches, hubs, and UPSs
Administer all IT equipment, hardware and software upgrades/refreshes
Assist in performing system backups and recovery
Work on special projects
Qualification
Required
B.S. degree in the field of Information Technology and a minimum of 7 years of equivalent work experience are required
Mentoring/coaching team members
Working technical knowledge of network and PC operating systems, including Active Directory, Windows 11, VPN, MacOS
Extensive application support experience with Google Workspace, RingCentral, and Microsoft Office 365
Working technical knowledge of current network hardware, protocols, and standards including Dell servers
Hands-on hardware troubleshooting experience with Dell, Lenovo, and Mac desktops and laptops
Experience with virtualization or virtual machine such as Hyper-V or VMware
Working technical knowledge of computer imaging tools
General knowledge of IT security practices
Strong written and oral communication skills
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in user-friendly language
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
Preferred
Certifications in CompTIA A+, HDI, ITIL, PMP, CAPM, or Six Sigma are a plus
Benefits
Health insurance options such as medical, dental, and vision coverage
Flexible spending accounts (FSA) for medical and dependent care
Short-term and long-term disability insurance
Life and AD&D insurance
401(k) retirement savings plan with a company match
Paid time off (PTO)
Paid holidays
Commuter benefits
Access to our Employee Assistance Program (EAP)
Well-being coaching services
Voluntary benefits such as home, auto and pet insurance
Discounted legal and financial services
Company
Internet Brands
Internet Brands is an internet media company that operates online media, community, and e-commerce sites in vertical markets.
5001-10000 employees
H1B Sponsorship
Internet Brands has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (45)
2023 (4)
2022 (3)
2021 (47)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$286.73MKey Investors
Impact Venture Partners
2014-07-08Post Ipo Equity· $6.73M
2014-06-03Acquired
2007-11-16IPO
Leadership Team
Robert Brisco
CEO
J
Joseph Rosenblum
CTO
Recent News
2025-10-16
Company data provided by crunchbase