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City of Davenport · 1 day ago

Enterprise Process Analyst

Davenport, IA

Full-time

Onsite

Mid Level

3+ years exp

The City of Davenport is seeking an Enterprise Process Analyst to serve as a key liaison between end users, department leadership, and technology vendors. This role is responsible for managing technology initiatives, project requirements, and ensuring successful IT and software implementation projects are completed on time and within budget.

CommunitiesGovernmentNon ProfitSocial Assistance

No H1B

Responsibilities

Act as a liaison among end users, department heads, and technology vendors to understand business needs, define detailed project requirements, and ensure effective communication throughout all project phases

Translate complex business processes into clear technical requirements and solutions

Manage IT and software implementation projects from initiation through completion

Develop project plans, define deliverables, monitor timelines and ensure that objectives, deadlines and budgets are met

Coordinate with internal departments, external vendors and consultants to deliver quality outcomes

Lead cross-developmental meetings, facilitate collaboration and track project milestones

Maintain transparent communication among all stakeholders to ensure alignment of project goals, priorities and progress

Assist in the deployment and implementation of new technology solutions

Coordinate and conduct system testing, user acceptance testing (UAT), and end-user training to ensure successful implementation and adoption

Monitor project performance and identify potential risks or issues

Prepare and present project status updates, performance reports, and risk assessments to senior leadership, recommending mitigation strategies as needed

Ensure that all modernization efforts and technology implementations comply with industry’s best practices, cybersecurity standards, and applicable laws and regulations

Maintain awareness of emerging technologies and recommend improvements to existing systems and processes

Provide regular updates to department heads and City leadership on project progress, issues, and impacts

Support strategic planning efforts by providing analysis and recommendations for technology initiatives

Perform other related duties as assigned

Qualification

Business analysisInformation technology systemsProject managementVendor managementChange managementData governanceFacilitating meetingsSystem testingUser acceptance testingEffective communicationAttention to detail

Required

Bachelor's degree from an accredited college or university in business administration, information systems, or closely related field

At least three (3) years of experience in project coordination, information technology services, business analysis or process improvement

An equivalent combination of training and experience which provides the knowledge, skills and abilities necessary to perform the required work

Must possess a valid driver's license and maintain throughout duration of employment

Must pass a background check as prescribed by the City of Davenport

Must reside in Iowa or Illinois within two (2) years of hire and maintain residency throughout the duration of employment

Benefits

Iowa Public Employee’s Retirement Pension plan

457 Deferred Compensation – The City will contribute 5% of the employee’s income to his/her 457 account if the employee contributes at least 1% (applicable to non-bargaining, management exempt employees)

13 paid holidays

Life Insurance

Long Term Disability Insurance

Tuition Reimbursement

Employee Assistance Program

Health insurance, including medical, dental, vision and prescription drug

Pension

457 retirement plan contributions

Retirement health savings plan contributions

Flexible spending accounts

Paid time off

Employee assistance program