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AIT Worldwide Logistics · 5 hours ago

Customer Service Representative II

Torrance, CA

Full-time

Onsite

Mid Level

$23.50/hr - $32.40/hr

3+ years exp

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world. The Customer Service Representative II will act as a resource to customers, resolving delivery issues and managing customer accounts while ensuring outstanding service and fostering relationships.

Freight ServiceLogisticsShippingSupply Chain ManagementWarehousing

Responsibilities

Follow established procedures on setting up routes and transit times / appointment scheduling for AIT's services

Answer incoming calls and make outbound calls ensuring outstanding customer service. Complete requests with a sense of urgency and professionalism

Work within Transportation Management Software (TMS) to trace loads and provide customers with necessary shipment updates

Review and proactively respond to customer emails within the assigned team inbox

Proactively meet or exceed Customer KPI's and / milestones within a timely manner

Promote additional services, such as Proof of Delivery (POD's), to contribute to overall profit

Serve as a liaison between sales and / or account management team and customers to enhance service experience

Escalate highly unusual situations to sales and /or account management team to review and reconcile

Review the process and take immediate action to correct or solve semi-routine issues that may occur

Act as resource to new and existing customer accounts to assure accurate and timely delivery

Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers

Develop and maintain relationships with AIT’s customers and vendors

Train and gain general knowledge of lane history and customer pricing

Qualification

Customer service experienceTransportation Management SoftwareFreight Forwarding experienceMicrosoft Office SuiteAS400Customer service focusTeam playerWork ethicGrowth mindset