Apply on Employer Site

Anywhere Real Estate Inc. · 4 hours ago

Regional Support Specialist - Santa Monica, CA

Santa Monica, CA

Full-time

Onsite

Entry Level

2+ years exp

Anywhere Real Estate is seeking a Regional Support Specialist to join their Coldwell Banker team. This role involves providing support to agents, branch leaders, and marketing efforts, ensuring smooth operations within the office. The ideal candidate will be organized, tech-savvy, and eager to help others in a collaborative environment.

Commercial Real EstateInsuranceProperty ManagementReal EstateReal Estate Brokerage

Growth Opportunities

Responsibilities

Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge

Support agents with any technology, process, or operationally related questions

Provide basic social media and marketing support to agents and manage office social media accounts, on-demand

Promote a friendly, inclusive office culture that reinforces our agent value proposition

Coordinate with and across other Agent Services operational teams to direct Agents on transaction related questions or issues

Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required. Conduct comprehensive office orientation, provide training on company tools (such as MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners while emphasizing mutual support and collaboration

Utilize all internal marketing programs and support agents with execution and questions

Assist with implementing marketing strategies, including social media; be a liaison to our marketing department

Hold office support sessions for key frequently used programs

Communicate all marketing initiatives to the agents

Be the Culture Carrier for the Branch and the Region, including driving events, promoting CB Cares, and creating a community environment for Agents and Consumers

Support the Branch Manager with maintaining office promotional items, preparing for and coordinating sales meetings, leading new agent orientations, supporting office culture, and production support of social media marketing for the branch office

Assist with recognition including awards reporting, social media, sales meeting content and other activities that recognize Coldwell Banker Agent performance

Assist in the recruitment of agents, including pulling local non-affiliated Agent production reports, new Agent license data, and contact information; setting recruiting appointments and office visits

Assist Branch Manager with the intake process for new Agents, as needed

Collaborate with the Branch Manager as they provide coaching to new agents, including support of business plan development and implementation. Offer support on business-building opportunities and address inquiries related to company tools and processes. Follow up with agents after the Branch Manager has helped them create their business plans. Serve as an accountability partner for each agent's business goals

Identify potential processes or product enhancements to be reviewed and implemented

Greet and direct agents and clients to workspaces or conference rooms as applicable

Collaborate with our facilities and IT partners to ensure all office items remain in working order

Maintain adequate inventory of office supplies and ensure timely distribution of mail

Qualification

Customer service experienceSocial media marketingOperating systems proficiencyMicrosoft Office proficiencyMulti-taskWillingness to adjust prioritiesCommunication skillsCustomer-focused approach

Required

Two or more years of customer service experience is preferred, with prior experience in a real estate office being advantageous

Familiarity with the use of social media platforms (i.e. Facebook/Instagram) is required. As well as an understanding of how these platforms are used in marketing

Excellent written and verbal communication skills are essential

Proficiency in various operating systems (i.e.- PCs, Macs, and Mobile platforms), as well as the ability to navigate computer software, is required

Proficiency with Microsoft Office applications is strongly preferred

Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and other internal support teams

A customer-focused approach, delivery-oriented mindset, and ability to multi-task are crucial

Willingness to be nimble and adjust priorities as needed

Ability to travel to additional offices in the region on an as-needed basis