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Genesis Global Workforce Solutions · 2 weeks ago

Credit Collections Supervisor

Irving, TX

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $110K/yr

7+ years exp

Genesis Global Workforce Solutions is a national, acquisition-driven organization operating in a multi-entity environment. They are seeking a Credit & Collections Supervisor to oversee credit and collections operations, manage a team of collections professionals, and ensure compliance with credit policies while supporting cash flow and business continuity.

RecruitingStaffing Agency

Hiring Manager

Kenneth Lee

Responsibilities

Supervise and develop a team of 5–7 collections specialists and senior specialists

Oversee daily collections activity, escalations, and performance against KPIs and SLAs

Approve credits, refunds, third-party collection referrals, and write-offs within policy thresholds

Maintain responsibility for bad debt reserves and monthly AR close activities

Serve as company signatory for unconditional lien documents

Manage lien-related processes including preliminary notices, waivers, filings, and releases

Maintain current knowledge of lien law, credit protocols, and compliance requirements

Enforce SOPs, internal controls, and audit-ready documentation

Analyze aging, trends, and collection effectiveness; deliver actionable reporting to leadership

Drive process improvement and automation initiatives

Act as SME for ERP upgrades, reporting enhancements, and UAT

Support acquisition integrations and ERP migrations

Qualification

CreditCollections managementERP experienceLeadershipMicrosoft Dynamics 365 F&OAdvanced Microsoft ExcelProcess improvementTeam developmentCompliance knowledgeAutomation tools

Required

7+ years of progressive collections experience

5+ years in a supervisory or lead capacity

Experience in high-volume, multi-entity, or shared-services environments

ERP experience required (Microsoft Dynamics 365 F&O strongly preferred)

Advanced Microsoft Excel skills (Pivot Tables, reporting, analytics)

Experience with ticketing or case management systems and automation tools

Associate degree required

Preferred

Bachelor's degree preferred

Company

Genesis Global Workforce Solutions

Genesis Global Workforce Solutions is a certified woman-owned company that has evolved from an executive search firm when it was founded in 1999, into a powerhouse ecosystem of expertise that includes: • Genesis Workforce Solutions: executive search, staffing, human resources, EOR • Genesis Professional Group: technical project outsourcing, management and execution, offshore support, Denodo integration.

Founded in 1999

Miramar, Wellington, NZL

201-500 employees